I collect analytics about deaths in my game, which trigger advertisment.
About 30% of ads are simply lost. Also, some people can’t press buttons which trigger advertisments.
I can’t reproduce any trouble on my phone. And also it works fine for the rest of 70% times.
So what could it be?
One of the possible reasons is that the ad is not filled. Please make sure that the ad is loaded before displaying the ad. If the ad is not filled, you can try to request the ad again in the code.
I have video from one of my players. Ads initialize, and loads.
But when you try to play then, it reboots the game. It happens only with small amount of players.
Phone model is Galaxy Note 10+
Android version 12
It looks like the game is experiencing a runtime error, we may need device logs to investigate further.