I’m posting this just as a friendly warning to others. If you’d like to make a negative comment, please reconsider and move on to better uses of your time. I’m sharing my experience because someone else has surely had it, and if not certainly will.
I have an agreement with Unity to take my payment for Unity Plus subscription each month through Paypal. This is fine and has worked without incident. This morning I chose to make a rather large purchase and place it on my Paypal credit - six months without interest deal. At least, that is what I chose to do. I wanted to go ahead and acquire some assets at this time all at once rather than spreading out my transactions over several months. I clicked on the purchase button and received a message showing me the transaction was successful. So what’s the problem?
Problem was that Unity does not accept Paypal credit, and Paypal does not warn the buyer at time of purchase because they’ve got an agreement with you to use your bank account as an alternate form of funding. In every other store where I’ve made purchases, Paypal has their little window come up asking which payment funding source I’d prefer to use. And in every other store where I’ve made purchases, I get to select whether or not I want to pay from my bank account or from Paypal credit. I was not given an option or a warning. Of course, Paypal will do nothing but tell me to stop payment at my bank–which I’ve elected not to do. And I want to thank Unity for the stress and contention caused by this in my home this morning.
I don’t care what your reason is for not accepting Paypal credit. That’s your choice. What bothers me is that between the two of you, I had no warning whatsoever that this was going to come out of my bank account directly this morning at point of purchase, and that I find inexcusable and unacceptable. Now, I would have to stop payment at my bank, then try to figure it out between Paypal and Unity after doing so what to do about funding. I am choosing to take the pain this month in my budget, but it will be a long time before I make another purchase like this. I’m warning others because some people might not have an alternative method for covering a large purchase that they believed Paypal credit was going to cover.
As a result, I’ve decided to cancel my Unity Plus subscription for the present - AFTER I’ve paid for this month’s membership. There’s a price for everything, including loyalty in the face of regret.
Note that I am not saying I didn’t have the credit. I’m saying that Unity wouldn’t take it and I was given no warning before this was taken direct from my bank account.
Unity Plus is not a pay for a month here / a month there kinda deal.
“no cancellations before your 12 month commitment period has concluded”
Will this month be the end of your 12 month contractual obligation?
Yes, this will be the end of my 12 month contract. I’m not a total ignoramus. I’m a guy who made a purchase expecting a choice to be given when none was.
Why would unity not accept it? Maybe you just didn’t have enought credit so your bank account had to be used.
Also why does it matter if you’re paying from paypal or bank account? You’re spending the same amount either way.
If you need monkey on the bank account can’t you just transfer it from paypal?
I don’t get it…
Note that I am not saying I didn’t have the credit. I’m saying that Unity wouldn’t take it and I was given no warning before this was taken direct from my bank account.
Does not work like that. Called Paypal. They won’t do a thing. Told me to call my bank and stop payment, and they warned me my Paypal would be in the negative from doing so. I said, “Why don’t you just take it out of my credit line?” “Because Unity doesn’t accept this form of payment there’s nothing we can do.”
I’m not asking for a solution at this point. I am taking the pain, but I’m making sure others hear about it so they don’t do something they cannot recover from so easily.
The EULA says
“Unity may make available to you various payment processing methods to facilitate the purchase of Assets from the Unity Asset Store. You agree to abide by any relevant terms of service or other legal agreement, whether with Unity or a third party, that governs your use of a given payment processing method. You agree that Unity reserves the right to add or remove payment processing methods at its sole discretion and without notice to you.”
Also, just a side note: you heard out PayPal, you don’t care about what Unity Support may have to say and you blame Unity. I don’t think it’s fair. Although it’s your business, so do whatever you want, but I think you haven’t been careful enough.
Thanks for the needless attack. I still see a problem and need to warn others. If you care to dismiss that, you may do so without saying one word to me. Go ninja someone else.
IF you had read all that I said, you would have seen that I stated that I do not care if Unity refuses to accept Paypal credit. I also said that it was their right to choose. I’m not sure why you felt the need to quote EULA. This is a post to warn others who might have a serious issue if the same thing happens to them.
Plus, I don’t recall saying that I didn’t hear what Unity support had to say. I never said one word about Unity’s side of it, so how would you know what steps I’ve taken? Whether I have been careful or not is not the point. What is the point is I made a decision based upon past experience with no indication that this one time would be any different. Now, go be self-righteous and judgmental with someone who cares. You just stormed in here like Captain Courageous, told me I have no right to blame Unity, and dismissed my experience as a fellow human being. I don’t think you read my post carefully, but when you make a purchase, regardless, it involves you, the people you purchase from, and whatever group transfers the cash–unless you pay in cash.
It’s not about their right to remove a payment processing method without informing anyone. That has nothing to do with what happened here. It’s that I made a purchase expecting the Paypal confirmation window to appear and offer me the option of method of payment and agreeing to the sale, which is what happens every other time I make a purchase using Paypal, and this one time, a rather large sum, it goes directly from my bank account without warning. If you cannot empathize with a fellow human being enough to see why that’s a problem or why others might need to be informed, the issue is not mine but yours.
So to recap, you still haven’t contacted Unity and you’d rather just stop subscribing than get this sorted out, no matter that every other person so far has said that this is PayPal’s fault, not Unity’s?
If you want to stop subscribing, I don’t actually care. But framing this as Unity’s problem instead of PayPal’s just isn’t correct, especially since you haven’t contacted them to try to sort it out.
For what it’s worth I think you did the exactly right thing and in an appropriate tone too. Based on other reports there seems to be a world of needless pain waiting for those who try to do chargebacks or similar in these situations.
Sorry you got burned and thanks for sharing your concern.
Maybe @AndrewAssetStore can do something about making those things clearer for future buyers.
Problems I’ve had specifically with paypal in my life so far: 0
Problems I’ve had with buying stuff from the Unity Assetstore using paypal: 1
I’ve been using paypal for many many years and the Assetstore is the only place where I ever had real trouble with it. Complaints about the Assetstore payment system seem to be plentiful, so I am inclined to believe it’s their fault…
This might bother me as well, to be honest. I plan my income and expenditures as carefully as I can. I have large automatic payments come from my bank account directly. These are for my rental payments. I also have very specific amounts put away monthly to my IRA and savings accounts. If the money comes out of one’s bank account when they didn’t expect it, then… have fun dealing with overdraft fees etc.
And at the comment about transferring money from Paypal to a bank account. I’m sure you are aware of the extreme interest involved in using credit as cash? The whole ordeal here isn’t life ending. It won’t ruin someone’s credit by causing a cascade of small issues. It is just a little stress-inducing, and frustrating. I can empathize with the OP.
And @ the comments about Unity not being at fault, and the EULA. It might just be that Unity has done nothing wrong. In fact it definitely sounds like Paypal’s fault. But that doesn’t mean someone can’t complain about their experience in hopes to warn someone else; and maybe there is something Unity can do on their end to assuage any concerns, such as a mention about Paypal credit (if all this is true).
The key is, someone is allowed their opinion. It is not required that they are in some legally right position when they make it. They can say, “Hey, I had a bad experience here… maybe it was my fault… maybe it was your fault. I just want to let people know, and maybe something can be done to prevent anyone else from having this problem.” Attacking the post like an Xbox vs Playstation fanboy (as if it is a personal attack on oneself) isn’t really clarifying the situation, and where the fault lies. But yes, contacting Unity is the first step. And it does seem like Paypal is at fault here, so contacting them as well is a good idea (which he did, but it seems like reporting it as a bug instead might gain more traction). And representing the issue from a more collaborative direction probably would help too, such as posing the issue as both a warning and a question about who is really to blame - while not necessarily blaming Unity outright.
Well, first of all, if you don’t want comments on your behavior, don’t post it publicly.
Second, please, comment more, you can dig yourself more deep, especially if you start to make fun of other people’s choice of nick name. Really? ROFL.
Third, please point out, which statement was “attack”, when I said it’s your business? Or when I said that I think you weren’t careful enough or when I said I don’t think it’s fair to stop at PayPal and take their word at face value.
I do not know if you heard out Unity, since you haven’t mentioned anything about it, you only mentioned, that you initiated your “retaliation” against them, it implies you rest your case and blame Unity whatever your problem is. Simple logic, eh?
But again, you have the right to be upset or stop paying Unity, you can do whatever you want. If you do it publicly, you can count on it that some people (like me for example) will question your judgement if we find it problematic. So deal with it.
BTW, just for the sake of this post I tried to buy an asset through asset store. I chose PayPal as a payment method and what AS did is redirected me to PayPal where I could choose between my PayPal payment methods (my PayPal registered CC, my bank account, I do not have PayPal credit card, so I don’t know if it would appear in the list, but I think so).
Which means it works for me as it is intended and PayPal (!) gives me the opportunity to choose whatever payment method I want.
Disclaimer: I’m in the United States with US credit card and US bank account.
Eww… did we just go there? It’s always weird to me when someone makes an emotional post based on feeling let down by a company, and someone else inevitably comes along and quotes the EULA. As if somehow 100 pages of legal and technical loophole jargon trumps being a busy, creative human being who isn’t a lawyer.