Hi,
I wanted to follow up here because I was a bit confused from customer support.
We recently received an email from Unity stating the following:
Hello,
Your subscription to Unity Pro for 222.00 USD has been deactivated due to an outstanding payment. Even with your subscription deactivated, you are required to pay the total amount owing 222.00 USD. Please log in to your Unity Dashboard to provide the correct payment method information or contact our customer service team for further support. Once we receive your overdue payment, your subscription will be reactivated and you will regain access to Unity.
Sincerely, The Unity team
When I attempt to click the link it says I need to contact customer support to have my account reenabled so I can pay any outstanding invoices. After contacting customer support they said I can’t pay any outstanding invoices or even get a new Unity Pro subscription because my account has been disabled and it’s now in a state where I need to create a new organization if I want a Unity Pro subscription.
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I don’t see this in the documentation anywhere and we never received notification of this. More frustrating is that Unity was trying to charge our Pro subscription to an expired card despite the fact that we had other payment methods which is why we missed these three payments originally.
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I don’t understand this policy, because essentially we’re ready to pay our outstanding invoice and instead we’re being told to circumvent the fact that we have had outstanding payments and create another organization.
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We have a ton of work put into the portal to create this organization and as it has games currently using the UGS it does not make sense redoing all of this.
Has anyone else run into this issue or have reference of this in the Unity documentation?
Thanks