Ads are not being served on released app

Unity Services
1

iOS builds work fine until submitted, then Advertisement.isReady() always return false.

Any word from unity on this? This is a HUGE problem, I’ve just released an app and it hasn’t been serving ads this whole time… I need to know this is being addressed or I will be forced to switch to another provider.

Ads on iOS are still being served to another app of mine that was released a few months ago (built on 5.4)

2

Hello,

We are looking into this issue right now. Some information about your builds would be extremely helpful:

  • Are these projects built through Cloudbuild or exported directly through the editor?
  • Which version of Unity & Xcode are you building from? (Unity 5.5.0.p3?)
  • Please link your live app’s App Store URL, or send a Testflight code to unityads-support@unity3d.com.
  • If possible, please include a console log (Window > Devices) of your debug build showing ads, and your live build failing to run ads.

Thank you for your patience, we are working to resolve this as quickly as possible.

3

Thanks for the reply FritzH,

  • Not using cloud build, through the editor on Mac OS Sierra
  • I am using Unity 5.5.0p3 and Xcode 8.2.1 (8C1002)
  • Done
  • Will do

Thanks