Ads No Longer Showing In Prod After Uploading A New Build Of My Game

Unity Services
1

Hi All, I uploaded a new build for beta testing in Google Play, and I noticed all ads stopped showing. I did not make any changes to the UnityAds library or its code, as my game update was totally unrelated to that. Here’s what I could see in the logs when I filtered with “UnityAds”:

2021-01-07 23:53:18.666 15119-15159/? D/UnityAds: com.unity3d.services.core.misc.Utilities.writeFile() (line:127) :: Wrote file: /data/user/0/com.hobbigames.gnomemorewar/files/UnityAdsStorage-public-data.json
2021-01-07 23:53:18.667 15119-15159/? D/UnityAds: com.unity3d.services.core.device.Storage.sendEvent() (line:86) :: Couldn’t send storage event to WebApp
2021-01-07 23:53:18.668 15119-15159/? D/UnityAds: com.unity3d.services.core.misc.Utilities.writeFile() (line:127) :: Wrote file: /data/user/0/com.hobbigames.gnomemorewar/files/UnityAdsStorage-public-data.json
2021-01-07 23:53:18.668 15119-15159/? D/UnityAds: com.unity3d.services.core.device.Storage.sendEvent() (line:86) :: Couldn’t send storage event to WebApp
2021-01-07 23:53:18.670 15119-15159/? D/UnityAds: com.unity3d.services.monetization.UnityMonetization.initialize() (line:65) :: ENTERED METHOD
2021-01-07 23:53:18.670 15119-15159/? D/UnityAds: com.unity3d.services.UnityServices.initialize() (line:36) :: ENTERED METHOD
2021-01-07 23:53:18.671 15119-15159/? I/UnityAds: com.unity3d.services.UnityServices.initialize() (line:131) :: Initializing Unity Services 3.6.0 (3600) with game id 2969530 in production mode
2021-01-07 23:53:18.678 15119-15159/? I/UnityAds: com.unity3d.services.UnityServices.initialize() (line:146) :: Unity Services environment check OK
2021-01-07 23:53:18.711 15119-16490/? I/UnityAds: com.unity3d.services.core.configuration.InitializeThread$InitializeStateConfig.execute() (line:289) :: Unity Ads init: load configuration from https://config.unityads.unity3d.com/webview/3.6.0/release/config.json
2021-01-07 23:53:18.847 15119-16490/? I/UnityAds: com.unity3d.services.core.configuration.InitializeThread$InitializeStateLoadWeb.execute() (line:375) :: Unity Ads init: loading webapp from https://webview.unityads.unity3d.com/webview/3.6.0/791da3fc87b38b850cee6f3de5fe2c4720308030/release/index.html
2021-01-07 23:53:20.493 15119-16551/? I/UnityAds: com.unity3d.services.core.api.Sdk.logInfo() (line:84) :: mediation detection is:{“UnityEngine”:true}
2021-01-07 23:53:20.558 15119-16551/? I/UnityAds: com.unity3d.services.core.api.Sdk.logInfo() (line:84) :: Requesting configuration from https://publisher-config.unityads.unity3d.com/games/2969530/configuration?deviceMake=samsung&screenDensity=420&screenSize=268435810&idfi=6f5678dc-aea9-41a4-97c5-6130743dd33b&advertisingTrackingId=34c5934e-001f-4e71-a712-df47e1590229&limitAdTracking=false&connectionType=wifi&screenHeight=1080&screenWidth=1920&bundleId=com.hobbigames.gnomemorewar&encrypted=true&rooted=false&platform=android&sdkVersion=3600&osVersion=9&deviceModel=SM-N935F&language=en_US&test=false&analyticsUserId=815f72388f13221a5840cf92129b58b8&analyticsSessionId=6033219599393306517&first=false&framework=[object%20Object]&adapter=[object%20Object]
2021-01-07 23:53:20.994 15119-16551/? I/UnityAds: com.unity3d.services.core.api.Sdk.logInfo() (line:84) :: Received configuration for token eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJhdWMiOjE4NiwiYXpwIjoiNTQ4Y2Q2ODktNmM0Yi00MjNhLWIzNGEtNjY1ZTA4Zjc5NjExIiwiY3BpIjoxNDIsImNyZWF0ZWQiOjE1MTE3NDIxMDMwMDAsImR0IjowLCJleHAiOjE2MTEyNDQ0MDEsImlhcCI6NDcsImlhdCI6MTYxMDAzNDgwMSwiaXNzIjoiYWRzLWdhbWUtY29uZmlndXJhdGlvbi51bml0eWFkcy51bml0eTNkLmNvbSIsImx0diI6NDgsInBybyI6MTAzLCJzdWIiOiJ5b2RtOEhqWktFOTBraTB2WW5OVmpDa05kK3RzY0g4NFZpUWZaUmNZRXp1SFU3WkNlVkg3QnFGOFM4ZUdXSVljSEJRd3hRPT0iLCJ4cHIiOjEwNH0.yqMVM3u4hd5rrnRv-65r7jJ9Xpu33IM7VRLuV6lwNuw (A/B group 2)
2021-01-07 23:53:21.219 15119-16551/? I/UnityAds: com.unity3d.services.core.api.Sdk.logInfo() (line:84) :: Requesting ad plan from https://auction.unityads.unity3d.com/v6/games/2969530/requests?idfi=6f5678dc-aea9-41a4-97c5-6130743dd33b&advertisingTrackingId=34c5934e-001f-4e71-a712-df47e1590229&limitAdTracking=false&deviceModel=SM-N935F&platform=android&sdkVersion=3600&stores=google&deviceMake=samsung&screenSize=268435810&screenDensity=420&apiLevel=28&screenWidth=1920&screenHeight=1080&connectionType=wifi&networkType=13
2021-01-07 23:53:23.748 15119-16551/? E/UnityAds: com.unity3d.services.core.api.Sdk.logError() (line:72) :: {“message”:“a.getAllCampaignErrors is not a function”,“name”:“TypeError”,“stack”:“TypeError: a.getAllCampaignErrors is not a function\n at Ck.handleCampaignError (file:///storage/emulated/0/Android/data/com.hobbigames.gnomemorewar/cache/UnityAdsCache/UnityAdsWebApp.html?platform=android&origin=https%3A%2F%2Fwebview.unityads.unity3d.com%2Fwebview%2F3.6.0%2F791da3fc87b38b850cee6f3de5fe2c4720308030%2Frelease%2Findex.html&version=791da3fc87b38b850cee6f3de5fe2c4720308030:1668:419)\n at Ab.handleParseCampaignError (file:///storage/emulated/0/Android/data/com.hobbigames.gnomemorewar/cache/UnityAdsCache/UnityAdsWebApp.html?platform=android&origin=https%3A%2F%2Fwebview.unityads.unity3d.com%2Fwebview%2F3.6.0%2F791da3fc87b38b850cee6f3de5fe2c4720308030%2Frelease%2Findex.html&version=791da3fc87b38b850cee6f3de5fe2c4720308030:1951:303)\n at file:///storage/emulated/0/Android/data/com.hobbigames.gnomemorewar/cache/UnityAdsCache/UnityAdsWebApp.html?platform=android&origin=https%3A%2F%2Fwebview.unityads.unity3d.com%2Fwebview%2F3.6.0%2F791da3fc87b38b850cee6f3de5fe2c4720308030%2Frelease%2Findex.html&version=791da3fc87b38b850cee6f3de5fe2c4720308030:1931:409\n at async Promise.all (index 1)”}
2021-01-07 23:53:23.790 15119-16551/? I/UnityAds: com.unity3d.services.core.api.Sdk.logInfo() (line:84) :: Webview started using the latest version

Please help!

2

Hi, would you be able to create a support ticket via the dashboard and send over this build of your app. It is possible that this a testing environment issue. I would also like to be able to inspect the full device logs. So if you could send over a build in a support ticket that would be fantastic.