Ads show on one device but not another

I’ve just implemented simple banner ads and built the app to 2 separate Android devices. One is an older Moto X Play, and the other is a slightly newer LG G7.

On the Moto when I open the single-scene app, and the banner ad reliably displays. On the LG G7 it hardly ever displays, and when it does its usually after quite a long wait.

The banner ad code Im using is pretty much stock right from the Unity integration guide, so I’m wondering why I’m seeing a different result on 2 different devices. The G7 is a much higher resolution phone so wondering if that might have something to do with the placement of the banner.

Any ideas?

You can try looking at device logs using command line

adb logcat -v time UnityAds:V “*:S”

This shows if ads are returned when requested by your game. Are there any differences in configuration of the device?

/Rasmus

I have absolutely no idea how to do that :S

The devices are on different versions of Androind - one is 7 and the other is 10. Im also in South Africa, so I’m starting to get a sneaking suspicion that there are barely any banner ads available to show down here. Could you verify that? they seem to show up once in a blue moon, which means the code works - and its not changing, so I cant think of another reason.

Correct, my understanding (I’m working on engineering side, so not in contact with our advertisers) is that we have higher fill rate of banner ads in US compared to other regions of the world. I’m in Europe myself, and only see banner ads “now and then” in my own game.

If you are interested, you can find more information about the adb (Android Debug Bridge) tool at Android Debug Bridge (adb)  |  Android Studio  |  Android Developers and how to run it. It should show if the request were sent without errors from your device at least.

As I understand, your oldest device, with Android 7, receives more banner ads than your Android 10 device?

/Rasmus

It certainly appears that way yes. Several times I had them side-by-side opening the app at the same time, and the older device seemed to show the ads more often and much faster than the newer device, which I found curious.

Thanks for the link to the adb tool - will definitely check this out. If you only see banners “now and then” in Europe, then ja, I’m pretty sure this could be contributing to the situation I have :slight_smile: This said there are no issues with video ads - video ads seem to be abundant and display all the time, every time. I do tend to notice the same campaigns again and again, but no shortage of ads served there.