Analytics custom events unreliable in WebGL

Unity Services
1

I’m having trouble with custom analytics events in WebGL builds. Standard events are logging fine in the dashboard, but custom events are logged only between 0%-10% of the time. I did a test yesterday with 90 custom events with 4 different players on 4 different machines in Chrome, Safari, and Firefox with different privacy settings. The Unity dashboard only picked up 2 out of the 90 events.

These events are registering in the validator, and some (most) standard events were logged for those sessions. I would normally think that something must be wrong with our implementation, but clearly Unity Analytics is picking up some custom events.

Can anyone help?

2

Processing for events in the Dashboard can take 8-16 hours to process, sometimes twice that long if we have a processing delay. Please open a support ticket and we can check our database Unity Cloud

3

Yes, it’s been 24 hours. And I’ve tested this before. I’ll open a support ticket.

4

Just heard from engineering that we are currently experiencing delays