Analytics Custom Segment population

Unity Services
1

Hi,

we have a problem with our custom segment. The game have a custom event on first startup, which check if it is a free or pad version and returns it as a string. We’ve built a custom segment for it, but the number of users is wrong. If I check it with all user, I get correct number, about 22k. But custom segment have only 56.

The segment is: Event → Version → equals (string)-> Free for free and Event → Version → equals (string) → Paid for full version.

What do we wrong? Why is that huge difference in numbers?

Regards,
Sergej

2

Hey @bitbarons … please PM me with your Project ID and I’ll investigate.

{EDIT] Ah, I see you’ve opened a support ticket. Probably just as well to have the investigation proceed through that channel instead. [/EDIT]

3

Hi Marc,

sorry, I’ve posted here first, but saw later it’s possible to use the ticket system.

4

No worries! Hopefully we’ll get you sorted very quickly. :slight_smile: