Analytics not working on WebGL only (ok on mobile)

Unity Services
1

Hello everyone,

I’m having trouble getting analytics working on WebGL. I have a project running on Android/iOS/WebGL and I only receive my events from the Android/iOS builds (please note that the builds are exactly the same for all platforms).

Also, I don’t see any error in my JS console on the WebGL build…

After looking at the forums, I couldn’t find a reason or a fix…

Any ideas ?

Thank you for your help !

2

Hi @Dliix66

Can you please create a support ticket via the support tab in your project’s dashboard?

I will be able to take a look into the events being received and hopefully find the cause for the missing events.

Kind regards.

3

Hi @Benvictus ,

Thank you for your help. I have managed to find a solution after submitting a support ticket. It was linked to the new Facebook SDK (11.X). They removed a library by accident (Facebook.Canvas) which caused my analaytics module to fail to initialize. Thus it was not able to send any event either to Unity or Facebook. Downgrading to SDK v10.X fixed my problem.

Thanks again,

Regards