We’re getting a high volume of crashes affecting about 10% of our user base.
Crash is: AndroidDisplayManagerVulkan::Update(bool)
Unity 2021.3.8f1
Affects many devices, and android API’s, does not seem to have a direct culprit.
This crash is destroying our business, and I could lose my job soon if I can’t fix it, I’m desperate, I have absolutely no leads and there’s nothing on google, please help!!!
Most variations of it come in this form
A couple others are this
Forgot to mention, we have no way of recreating this, none of our QA have this and we have no idea why this is happening.
We did notice that the RAM Free on all devices ranges from 50mb to 600mb ( there is much variation between these numbers )
And that the firebase events “screen_view” as the last event, would this mean they weren’t tabbed into the app for a long time?
I can confirm that we are having the exact same issue on Unity 2020.3.29f1
About screen_view question, that could mean they’ve been tabbed in for a long time, but it depends. Compare the timestamp with the timestamp of the crash. Typically if you see long differences between the two stamps, a background crash might be indicated.
But yeah, we’re also seeing this crash a lot in Unity 2020.3.38f1, but only in our games that build with Vulkan support (go figure).
Removing Vulkan and supporting GLES3 + GLES2 only fixed this issue for us.
