I am laying this out for information purposes, and trying to see if I am alone in this issue. This is not meant to “Bash”, “Smear”, “Rebuke”, or “Harm” Unity in any way. This is meant to be a question to the community, if there are more people experiencing the same issues and frustrations I am with the Customer Experience.
Initial Problem:
Over a week ago, I placed an order in the Asset Store for $125+. The order completed, and my card was charged. However the order is not in my history, and the assets are not in my library.
Support Black-hole:
I sent a ticket into support, and received an auto-responder email, containing a link to “Check the status” of my support ticket. This is all good and well. However, Clicking on the Link takes me to support.unity.com where I get a message from ZenDesk, “This account no longer exists”
So, how do I get my assets I purchased? I do not know, and I cannot connect with the support team, it seams.
Anyone else?
Is anyone else having any issues with this? I imagine I can’t be the only one that randomly didn’t get the assets I purchased. And can anyone else confirm, the ZenDesk help portal is gone? Where do we go to get help? There is no phone number, there is no help portal (at least their official links don’t work)
Thanks for the reply, This is the first I have heard from anyone. 16 days later, I still have not received a response to my Support Ticket.
Concerning the how to download assets, I know how. The assets did not get linked to my account. The payment process was somehow interrupted and m account was not updated showing the payment was successful. The Order isn’t even in my order history.
Unity is failing in supporting customers with issues.
I am going to have to resort to filing a dispute with my credit card company. Unity has not even sent me a response, to let me know they are looking into it. This is ridiculous…
Same thing happened to me. Charges are still pending from Monday (it’s Wednesday now). If the charges aren’t gone by tomorrow, I’m filing a dispute with my bank.
Hey, IsasahJ98. Warning. Some frantic Mod will stop your comments with the excuse of “necro.”
And especially as you have the nerve to actually criticize their Asset Store!
Best to start a new thread about this. Please do as we need to know outcomes!
Don’t get put off by those wishing to close down such things.
All the very best.
