I’m wondering if I’m the victim of a random bug, or if others are having similar issues. Here’s the situation :
-submitted a new asset 10 days ago
-no confirmation e-mail
-in my publisher account, asset does show up in the “Pending Review” tab
A kind soul on the forums suggested I resubmit, which I tried but encounterd the following problem :
Unable to login when prompted after clicking Asset StoreTools → Package Manager (“please re-login to asset-store” pop-up, however many times I enter my info, won’t go away)
-Still able to login fine through Asset StoreTools → Publisher Administration, where my submission still appears under “Pending Review” tab.
We’ll look into it. In the meantime, can you contact me directly via caitlyn@unity3d.com? We’ll do what we can to sort you out.
BTW, Sorry about missing your PM… I don’t usually check my forum PM’s nearly as frequently as email (which I do religiously), it’s probably not the best way to reach staff members (or, at least, Caitlyns). I should probably get in the habit, though.
@caitlyn
Thanks for your reply, light at the end of my tunnel, glimmer of serenity in the turmoil of my impatience.
Email should reach you in approximately 2 minutes.
Cheers,
Gregzo
Update : after deleting and re-importing Asset Store Tools, I was finally able to resubmit and did get a confirmation e-mail right away.
Lesson learned : if you don’t get the confirmation e-mail, resubmit, even if your asset appears in your publisher account. If you can’t resubmit, delete and re-import Asset Store Tools.
I wish I hadn’t lost 10 days on that one…
Update 2: And that I had emailed Caitlyn earlier. Issues solved, submission accepted, yippee!
