Greetings,
5 days ago, I tried to purchase an asset. The asset purchase failed but the money was charged. Later, I contacted the support, which the alerts recommended me to do so.
While waiting for reply, a day after the purchase, the money refunded to my account. After contacting Unity support, I learned that my purchases were denied because of “Risk_Reject”.
I’m will start my own startup in the following years and register it to the Companies House in the UK. This is why I changed my company billing to UK a couple of days before the purchase. Since my card and IP are Turkish card and Turkish IP but my billing address is a UK address, now my account is considered a risky account. Although I have updated the address to Turkey, the problem still continues.
They recommended me to turn off any VPN or Proxy, which I don’t use. I deleted the cache, tried from cellular connection, from another network, different browsers, or any single idea they recommended me to do so. However, I still cannot purchase an asset.
The worst part is I’m planning to go on a trip in the following year and visit multiple countries. This means that I will use A country’s IP with B country’s bank for C country’s company. I believe their system will completely breakdown. I cannot change my address all the time, get national cards and move my company from one to another country just for 30-60 day stays.
I want to keep all my assets in one place, that is why I didn’t prefer third-party asset providers even sometimes they offered better designs I was looking for. I stick to Unity so that everything would be in one place but now I cannot use their services. Even I may use it somehow in the following days, I will have more problems when I start traveling.
Unity Support is always busy, this is the 5th day and we ran out of solution-attempts. Did anyone experienced such a problem before and if so, how did you overcome this problem?
Here is the cute little screenshot of the annoying error. The RequestId changes with each attempt.
