AR Foundation based app crashes only on iPhone Pro (12 & 13)

[zhukovv]

Hello,
a few users of our app report crashes on Pro models.

Unfortunately, we don’t have any Pro models at hand to test, but the app works fine on our iPhone 12, as well as with any other models. Only iPhone 12 Pro and iPhone 13 Pro seem to have the issue.

Could it be related to the lidar?
Is there any way to disable any lidar functionality?

We didn’t add ARMesh or anything lidar-related, just a typical AR setup.
The app is built with Unity 2020.3.10f1 and ARFoundation 4.2.0

Thank you in advance.

[unity_Hcs3E2G4zQ5MPw]

Did you find a solution to this issue?

[davidmo_unity]

@zhukovv

Hello,
a few users of our app report crashes on Pro models.

Unfortunately, we don’t have any Pro models at hand to test, but the app works fine on our iPhone 12, as well as with any other models. Only iPhone 12 Pro and iPhone 13 Pro seem to have the issue.

Could it be related to the lidar?
Is there any way to disable any lidar functionality?

We didn’t add ARMesh or anything lidar-related, just a typical AR setup.
The app is built with Unity 2020.3.10f1 and ARFoundation 4.2.0

Thank you in advance.

If you don’t have an AROcclusionManager present in your scene then AR Foundation and the underlying Apple ARKit plug-in won’t even attempt to enable the LiDAR on the device. Acquiring a stack trace of the crashes would be a good step to figuring out exactly what is going wrong on the relevant devices.