Asset Store Purchase Not There.

Unity Engine
1

Hi, I purchased “SampleStudio With Sliding menu” yesterday using PayPal. My PayPal account show the payment as completed, but when I go into the asset store I cannot find my purchase, and when I view the Sample Studio asset page it says Buy $30 as though I had never purchased it. I have logged out of the app and back in.
Has this happened to anyone else?
Does anyone have any ideas on how to resolve this?
Thanks, Fred

2

If anyone from unity reads the support forum, please follow up on this.
here is the ref#: ref:00D2M42f.5002JxK9w:ref

3

DOES ANYONE FROM UNITY READ THE SUPPORT FORUM?
I have an open ticket with the support team, it has been open for 2 weeks, I sent an email asking for an update a week ago and i have not received a response.
Has this happened to anyone else? Am I doing this right?

  1. Send Email to support@
  2. get a reference number.
  3. wait
  4. Send email to support@
  5. Wait
  6. Post On Support Forum
  7. Wait
    repeat steps 4 through 7.
4

Hm, I’d suggest sending a private message to one of the Unity Staff/Admins, that might get their attention.