Asset Store submission problems ?

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1

Hi,

First i’m sorry, this is probably the wrong place for this but i’m not sure where it should go.

I submited a package (UChartboost) to the asset store the “2013-02-17”, there’s almost one month. The status is still pending and the support is not responding to my mails.

So i wonder if there’s a way to know what’s wrong or if other users have this problem as i have more packages to submit.

That said i can understand if there’s some delay, but just some little news could be great.

Thanks in advance,
David.

2

never happened to me, as they responded almost instantly to my requests (granted review times were longer than said in TOS). I would suggest to double check the email you are sending the request from and mention as much info on the account as possible:

  • email
  • full name
  • submission date
  • asset type
  • pack contents
  • anything else that can be useful.

Do you get confirmation emails (the ones that say “we received your email, you’ll hear from us soon…” (or something like that)?

3

I think I would resubmit it, I had an update get lost in the system for a couple of weeks with it saying pending all that time, did an update to it and it went through.

4

I have the same problem. I submitted a package (Flow) to the asset store the “2013-03-03”. After waiting for 9 days for approval, today I resubmitted it. But got no e-mail about submitting and it also does not appeared in pending section. Never had problems with asset store before.

5

Thanks for your answers! I didn’t try to resubmit it as i didn’t want to flood them too much. But i’ll do that :slight_smile:

It’s probably a little bug/submit problem, in any case i (we) understand the work needed under the hood.

Thanks again,
David.

6

Well, resubmitted my package (an Android Chartboost plugin) a week ago, still no luck. I’m not sure I’ll loose my time anymore with unity asset store.