Asset store terribly slow?

Hello everyone,

I just tried to access the Unity Asset Store from within the editor and it was terribly slow. It needed like five minutes to bring up a single window, and another 5 minutes if you clicked some button. There were no downloads going on in the background on my machine and the overall network connectivity is pretty good, only the asset store lags. Are there any known problems with the unity servers having trouble to keep up with the requests? Maybe it was just bad timing… or could something else be wrong? Did that happen to anybody else so far?

Greetings,

Alan

Hi Alan,

This is somewhat a known issue, it can on some hardware take longer to launch the Asset Store due to dynamic loading of the Webkit, we are thinking of ways to workaround this but it looks like we also might be moving away form webkit altogether which could solve issues like this.

So, unfortuntaley you may have to put up with this for the short-term (really sorry about that), but for the long-term this will be fixed.

Thanks,
Chris

Hi Chris,
thanks for your response. Just as an additional information, the entire unity editor UI also completely freezes on my machine while loading the asset store window (I assume that this is not expected behaviour). I’ve already sent in a bug report on this topic. I hope that the issue can be resolved soon. Is there an official way to access asset store content via the regular webbrowser outside the unity editor? That would be really nice to have :slight_smile:

Best regards,

Alan

Hi Alan,

That is also a known issue, but is not our intended behaviour, but it’s related to the original problem which I explained above.

We see that request from a lot of users and it’s something we have in mind for the future.

Thanks,
Chris

Well it’s great to hear that the problems have been noted and are at least marked for further attention. Especially as the Asset Store has been so bad over recent days. The web browser option is something that I have been craving for, especially if the filter/search options are improved.

Known lag, the last time I accessed it on a Windows Vista computer, it lagged.

When have Asset Store been fast? It is alllwaaayysss sooo laaaggyyyyyy

Having the same issue - I never have had it be slow like this was always at least reasonably fast. Seems like since unity 4 its insanely slow like over a minutes or two to load the home page. This is on a top end PC. Ouch :frowning: Looking forward to the new changes I guess.

Both issues (performance of in-editor view and browser-accessible version) are actually actively being worked on. Stay tuned :slight_smile:

Great news!

Thanks for the update Rene, it’s so good to know what is going on and makes the problem much easier to put up with!

I just installed Unity 4.0 on my Windows machine and am experiencing the same problem. It works fine on my Mac.

This basically renders the Asset Store unusable. Does it happen on all Windows Machines? It is a big problem if it does, isn’t it?

If it only happen for certain hardware rigs, then is it possible for you to tell me what hardware issues are causing the problem?

Hi Creepgin,

It works fine for me on Unity 4.0.0f7 / Vista(pc) as well as on Win7(tablet).

As Rene indicated it is a known issue and they’re working on it.

Perhaps they’ll give an update soon?

Cool, good to know. Hopefully, they’ll update us soon. After searching around a bit, I think this issue has been around for over a month (right after the 4.0 release).

Hello everyone,

I just wanted to mention that I had to reinstall my Windows 7 on my PC and afterwards I installed Unity 4. To my surprise, the asset store worked now without considerable lag - it seems to be a software issue.

For everyone who is still having troubles with a slow asset store: there is a Website now which allows you to view the asset store contents from your regular browser. If that also happens to be slow, the issue is definitly the Google Window Toolkit, since both the asset store in Unity and the website use that framework to display the graphical user interface. For me, both the website and the in-editor viewer work by now.

Greets,

Alan

I love the web version! Also Asset store has been behaving better for the last few days. Will post if it starts to slow down again.

same problems for me…

According to the official response then, it’s a “Hardware” issue, right? That means that a simple format and reinstalling my OS shouldn’t really help with fixing the asset store problems, am I correct? Have anyone tried so?

Thanks for your asnwer!

Asset store has been super slow this week…

this week and especially today, getting this alot:

"Unexpected Error

An unexpected error occurred, we are terribly sorry for the inconvenience.

The Asset Store development team has been notified and will investigate this issue further.

If this problem persists please submit a bug to us using the Bug Reporter tool available in the Unity Help menu."

I’m still getting this, anyone have a fix after all of this time?