Assistance with Multiplay Hosting Access and Free Credit Status

Dear Unity Community,

I have been a member of Unity Gaming Services (UGS) for an extended period but have not utilized its features yet. Recently, I began developing a multiplayer game and attempted to use the Multiplay Hosting Service. However, I encountered an authorization error preventing access to the service.

I understand that new UGS organizations receive an $800 sign-up credit for Multiplay Hosting, valid for six months from the activation date

UNITY DOCUMENTATION

. Since I have not received any notifications regarding the expiration or usage of this credit, I am uncertain about its current status.

Could someone guide me on how to verify whether my sign-up credit is still active and, if it has expired, advise on the steps required to activate or renew it? Additionally, are there any specific prerequisites or configurations needed to access the Multiplay Hosting service without encountering authorization issues?

Thank you for your assistance.

Kind regards,