Being charged twice for one month of Unity Plus

News & General Discussion
1

Hello,

For some reason, I was billed twice for monthly subscription to Unity Plus via PayPal. I received an email saying my payment did not process via PayPal, but when I logged into PayPal it was paid from my bank account on the 3/26. Tonight I got another email, and I was charged (3/29). I have PayPal invoice and bank records to show.

Who do I need to contact?

Thanks,

John L

2

Hi, can you e-mail support@unity3d.com? Thanks.

3

Did you get this sorted?

4

Unity support was unable to help me. I was able to get my refund though PayPal.

5

Is it a new subscription? Sometimes when buying things online from a new place (Amazon) I get charged twice then it gets refunded in 2-5 days usually, otherwise you can open a dispute with your bank which will likely refund you immediately if its clear its a double charge.

6

I was over half way into my subscription. I paid it out after I got my refund.