I just discovered that i have a balance of about -150$ because of several chargebacks on my account.
does any of you have the same problem???
was there some credit card fraud like it happend in the past??
i really hope that my entire audio collection was not downloaded to be put into “free underground markets”… :-/
Same here: -100$
And this is NOT the first post or thread about Chargebacks…
I think the Unity AssetStore people better start doing something about this, or devs will simply start posting their creations on other, more responsible, platforms!
Most Unity Assetstore publishers put a lot of effort in creating these assets, provide support, listen to feedback… And to see the fruit of your hard work ripped away from you is just… Well, I’m lost for words really!!!
well, it’s sad to know i’m not the only one!! :-/
it was a long time since the last chargebacks, so i was hoping the curse was stopped but evidently it’s not…
let’s see if there is some answer to understand what’s happened!
Looks like piracy is actively harming developers. Read this, pirates.
To clarify, a legit refund given by the author won’t be subject to chargebacks, right? Perhaps unity can opt in to a holding scheme, where you’re not paid until a following month.
@hippocoder They already have a holding pattern of half a month, you are paid for all December purchases on or around January 15th. There really is no seller protection from these chargebacks. It also hurts that Unity seems to do all these adjustments in bulk. There are a LOT of people experiencing chargeback pain today (much more volume than normal it seems) as Unity processes all this stuff into their system en masse. It’s quite disheartening really.
Well, at any rate, when 1/3 of your sales are fraudulent and piracy, and are then subject to Chargebacks, that does not bode well for the future of the Unity Assetstore… This just means this is the perfect way to steal assets and get away with it. As I said, unless this is fixed in one way or another, publishers will be encouraged to move to another online store… And there are a variety to choose from!
The chargeback is for the full purchase price which you only get 70% of to begin with. Unity also loses their 30%. Still, they can absorb the loss… while many asset authors find that a more bitter pill to swallow.
I got chargebacks too. I have my own online store, and I’m considering pulling all of my 60 assets out of Unity’s asset store. You better work this out, Unity !!
I don’t think your loss harms Unity because there will always be those which fill the void.
But a more pressing concern is the chargeback system, better measures need to be taken because it’s the right thing to do, rather than reacting to people threatening to leave.
nobody cares if a publishers leaves or not… Unity can handle that, plus there will be a bunch of other publishers willing to get on board. Further more, you won’t get that many sales off of your own online store, customers like to have all their stuff in one spot, here in that case unity… Makes it easier to get all you need, see your invoices etc… no need to back up your stuff, it’s in the unity cloud.
Good luck if you think you can do better with your own store.
I have my own store. Here is how my sales percentages breakdown…
My Store: 0.5%
Asset store: 99.95%
It can be argued that without the product on the asset store that more would purchase from your website. This is true, I’ve experienced it when I had a product on my store that wasnt yet approved fro the asset store. However the amount of eyes that the asset store drives to your product are much greater than the chance of someone just finding your product on your website, so the sales would not be equal by any means.
I’m not talking about selling directly via an obscure difficult to find website… There are many other “portals” and online stores similar to the Unity Assetstore, so it’s just a question of math really… If out of 2 sales, 1 gets a chargeback systematically, this means that 1 out of 2 sales are pretty much “stolen”… Bottom line, if I want to protect my Asset and my work, I should move to another store.
Don’t underestimate the free market, where there is a demand, there will be an offer, and if publishers grow dissatisfied with the Unity Assetstore, and therefore create a DEMAND for a new, more respectful online store, it will happen.