Blocked Account

News & General Discussion
1

Good morning,

I received an email where my Unity Technologies account has been blocked with no reason written.

I tried to contact support and the automatic reply says “significant delay in our response times and the SLA is 2 months”.

I’ve no product shipped (so no 200k more limit exceeded), I’ve never returned any asset store product.

So what can I do? I can’t use any of my asset and I can’t login in my Unity account.

Thank you in advance!

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2

Could try unity discord also, if any support person could have a look.

In the meanwhile, check if

  • Are you using personal edition with company email, or from company network?
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3

Based on Discussion information, you have Joined on March 31, 2019.
So you can access to Unity Discussions, but not to Asset Store, right?

4

@makaka-org
Yes, it’s right!

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5

@mgear
No, I’m using my personal email in my personal network.

Can you link me the Unity’s Discord? Thank you so much!

6
7

They said that Discord channel is not the proper way to have official support, cause it’s a community place

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8

@Brach_Unity How is this situation possible?

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9

I will poke some one to investigate

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10

Thank you so so so much!!