Bought asset on the asset store and now cannot download it

Hello I just bought an asset from the unity asset store but for some reason cannot download it, it is not in the “my stuff” section of the unity store I also did not get a invoice number for the product, I have the paypal receipt and it does say that the money went to unity. so why can I not download this
This is the first time I have bought from the asset store if that effects anything

To reiterate what @stingman said (and take this question off the unanswered list), this is something you’re going to have to contact Unity customer service about. This answer site is basically run by the community, not the Unity folks themselves.