I just posted a bug and it very quickly got checked and confirmed by the QA team. I received their email and they state if I have any questions and what not to feel free to contact them.
I run into this question every now and then, non relevant to unity as well, as to whether or not I should send a “thanks” email back. It would literally just be a “thanks =)” or so, but I tend to wonder if everyone sent back a thanks email, would it just be wasting their time and cluttering their emails? Its nice and all, but would the QA team prefer us to only respond if there is an issue?
I don’t reply with “Thank you” emails, even though I was tempted a few times. But I imagine it just adds additional work on their end, because they need to look at the updated bug-report if it contains any relevant changes and in this case, it does not.
I believe it might just waste their precious time. I mean, Unity has so many issues that every minute counts
Perhaps consider tweeting about it, or something like that? The community team do watch the twittersphere and will forward such thank-you notes to the relevant teams
I dont have twitter, facebook, etc… XD
Although, looking at twitter I see someone has taken the name HiddenMonk.
I wonder if replying to the QA email would even reach the same guy who sent it. Its just a generic email address, so probably not. Though maybe something fancy goes on behind the scenes with the case number in the email title.
If you can’t/don’t use social media (Twitter, FB etc) then I think sending an email back once in a while is fine.
Yes, it will reopen the case, which means doing the final steps again, but that’s nothing really workflow disrupting (much).
Sometimes it is nice to have that warm fuzzy feeling of helping someone sent to you personally.
Also, then we definitely know we solved your problem : )
I guess in this case that might have worked, since I posted the bug on the forums as well as through the editor bug reporter, so perhaps they saw my report on the forums.
hehe, I guess it would just depend on the person.
Perhaps a way I will handle this is if I send a bug report, and they send a simple reply that the bug was reproduced and will be sent for resolution, then I will just leave it at that so that its a nice and quick end.
However, if I happen to end up in a back and forth conversation between them, such as they couldnt reproduce it or needed more info, etc… and ended up spending more time on the case, then at the end I’ll give a nice thank you =).
Or I can just always give a premature thank you at the end of all my emails in case they got what they needed and close the case. That might be the all around best thing to do.
I meant the thank you… asking about a bug on the forums is a good way to find out if it’s a known bug from the community but the bug reported should always be the #1 go to for getting the bug to Unity.
I know what you meant ^^, but I guess I was unclear with what I meant.
Basically, it would only really make sense to say thanks on the forum if I had initially posted the bug on the forums.
I wouldnt want to be making a thread on the forums for a random thanks out of the blue for every bug I sent through the editor bug reporter.
