cannot access my unity account.

hello guys, after updating the site i am unable to access my unity account which was link with google. i have also sent the request for forgot password and they sent me a link. i went to that link and it says this email is already validated.

what could be the reason any idea?

some other people has the same problem. most get this reply:
Please feel free to contact and let them know you need help logging into and they will guide you through the steps required.