Hello,
if I click on the asset store tab, Unity opens the hub again and nothing happens. The window is just grey and the asset store page does not show up.
It is strange that the Unity hub is loaded again.
Does anyone know what I could do here?
Thanks
Could you please capture a short video of what is going on and post it here? A bug report would also be much appreciated.
This happens to me as well. Heres a video of what happens when you try to open the asset store. (Unity 2019.2 a4)
Maybe you’re not signed in with your Unity account?
I had a similar behavior in 2018.3 (no HUB installed), where I wanted to open the asset store, but since I wasn’t logged in, Unity displayed the “Project Launcher Dialog” to allow me to sign in and then continue to use the store.
In Unity, if you click the “Account” popup in the upper-right area of the editor, make sure you’re actually signed in. Maybe it’s related.
Nope. It’s not that. I’m signing in and still face the issue. I notices it when I tried to Publish (Collab). Unity Services produces the same error. Same behaviour. Need help ASAP.
First time using beta programs from Unity. What should be done?
Add “Unity Services” to the title along with “Asset Store”
I suggest to follow what Leonhard wrote earlier:
https://discussions.unity.com/t/732220/2
Submit a bug-report as described in this document:
https://unity3d.com/unity/beta/guide-to-beta-testing#tab-3
After you submitted the bug-report, you receive a confirmation email with a bug-report Case number. Post this Case number (the number only, not the link) in this forum thread for Unity staff to pick up, in case they see it.
I’m having exact the same problem (Unity 2019.2.0a4),and I filed bug report also, I suspect it’s connection error but I can log into asset store through web page, please someone help~~
QA was able to reproduce the issue and the devs are looking into it.
You can follow the resolution process here: Unity Issue Tracker - Another instance of Editor opens when trying to open Asset Store window
I have a similar problem. I merely displays “Connecting to asset store” in white type over a blank grey screen.
