For the last year or so, I have been unable to purchase assets from the store. When I attempt to purchase an asset (that requires money, I seem to have no problems with free assets ) the site hangs after clicking the āpurchaseā button, regardless of my chosen payment method. If I select ācredit cardā it simply denies me outright. If I choose Paypal, the dialogue stays frozen, preventing me from clicking anything else of the page, except to switch tabs.
I initially considered it a bug. I sent an email to customer support, but received no reply. I cut my losses and assumed the issue would be fixed after some time had past. It still hasnāt. Iāve tried on several computers, so itās not that. My only thought is that it has to be something with my account. I have since sent three more emails regarding this issue, and still have received nothing but an automated āwe received your emailā message in my inbox. I have missed out on many great deals in the asset store because of this, and Iād like to purchase more assets but have been prevented from doing so.
Thankfully, a couple venders have been able to arrange a purchase off-site, so Iāve managed to get some if the assets I want. All in all, I am horrendously upset with the lack of service on this issue, despite many attempts to fix this error. So, now I come to the forums, in hopes that one of you might be able to offer a next step that doesnāt involve contacting customer service (since Iāve tried that and got nowhere). Any thoughts?
Unfortunately not, I delete emails older than six months so when I received no feedback from the first ones, I deleted them. As for the more recent one, the confirmation email did not contain a reference number. Is there another place where this number may be located?
Can someone at least give me a reason why the Asset store might auto-reject a transaction?
This is what I get when I try an buy anything. As soon as I hit āPurchaseā it gives me thisā¦ no authentication message or waiting - right to this. Iād see about using a different card, but Unity doesnāt give me the option. Only Credit => rejected, or Paypal => never loads. Iāve even taken away pop-up blocker and checked my firewallā¦ nothing. Iām at a loss.
Thereās no āauto reject if user is EPS5000ā feature on the asset store.
When you attempt a payment, the asset store hands the order over to our payment processor, who handle the transaction. The āTransaction was rejectedā message is what the payment processor tells us, which in turn is (typically) what your card issuer tells them. The most common reason for this is the address youāve entered into your billing address is different from what the card issuer have.
I cannot see any support case associated with your email address. If you send another support email the support team can give you a more detailed reason the rejection, which might help resolve this for you. Post the case number here - itāll be a 6 digit number starting with 165xxx. When I see the case number Iāll ping the support guys. Your email to support will usually get an automated reply within an hour to confirm receipt. All support cases that are received by our system are responded to. Thereās no āauto reject is user is EPS5000ā. (Did I say that already?)
Thanks Graham,
I called my bank and they told me it had to be the Asset Store (I kinda expected that). Iām sure itās not Unity, as itās worked before with no problems. I guess Iāll just have to keep on with my bank. I donāt know why there wouldnāt be any records of support cases, but Iām sure that since I didnāt provide reference numbers I didnāt make your job any easier. I definitely got a confirmation email, but it only lets me know that you received the message, and gives a copy of what I sent in, no number attached. I suppose itās possible I sent it to the wrong people. I sent it through the Get In Touch page here:
) the site hangs after clicking the āpurchaseā button, regardless of my chosen payment method. If I select ācredit cardā it simply denies me outright. If I choose Paypal, the dialogue stays frozen, preventing me from clicking anything else of the page, except to switch tabs.