Can't activate license - Hub 3.10.0 - New install on clean machine

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1

I have a Razer Blade laptop that I just performed a factory reset on (so it installed windows clean and started over as a just purchased machine). Unity was working on this same machine previously. I installed the Unity hub, logged in, and installed Unity 6.0.

Now, when I open the Unity Hub it tells me that I

  1. Have no active licenses, and
  2. Says it took too long to activate my license

I have tried adding a free, personal license, but that fails to “take” and it just keeps throwing an error.

I tried logging out and back in again

Internet is working just fine, high speed 1gb service

I read online to perhaps manually create a C:\ProgramData\Unity folder and make it writeable, I did, that did nothing.

I’m not sure what else to try? I can’t do anything with it because there is no license.

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2

I have the exact same issue on 3.10.0 but on both of my Fedora Linux Workstation Machines.

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3

I’m experiencing the same on my Mac. It’s so frustrating. I’ve noticed that in the logs there are some timeouts.

{"timestamp":"2024-12-12T13:53:46.675Z","level":"info","moduleName":"LicenseService","pid":3089,"message":"user is eligible for free tier"}
{"timestamp":"2024-12-12T13:53:46.675Z","level":"info","moduleName":"LicensingSdkService","pid":3089,"message":"activateAllEntitlementBasedLicenses: Activating all entitlement based licenses"}
{"timestamp":"2024-12-12T13:54:16.504Z","level":"warn","moduleName":"LicensingSdkService","pid":3089,"message":"[ 'A problem occurred while trying to activate all entitlement based licenses', '{\"messageType\":\"ActivationManagementResponse\",\"results\":[],\"responseCode\":408,\"responseStatus\":\"Request timed out: The delegate executed asynchronously through TimeoutPolicy did not complete within the timeout.\",\"id\":\"41\"}' ]"}
{"timestamp":"2024-12-12T13:54:16.504Z","level":"info","moduleName":"LicenseService","pid":3089,"message":"activateAllEntitlementBasedLicenses:  EntitlementBasedLicenseActivationResponse { messageType: 'ActivationManagementResponse', getSubResult: [Function (anonymous)], results: [], responseCode: 408, responseStatus: 'Request timed out: The delegate executed asynchronously through TimeoutPolicy did not complete within the timeout.', id: '41' }"}
{"timestamp":"2024-12-12T13:54:16.504Z","level":"info","moduleName":"LicenseService","pid":3089,"message":"activateAllEntitlementBasedLicenses: finished"}```
4

Hey there! Check my post here, I contacted support and managed to activate it: Unity Hub 3.10.0 - Activation of your license failed