Can't Download New Mixamo Animation Purchase

Unity Engine
1

The Problem

Im on Mac. I just bought an animation using the Mixamo store plugin and received the invoice by email. When I try to download the purchase it says “You are currently offline”

Im connected to the internet. I can browse the asset store. I can download older mixamo animations and buy and download new assets that are not mixamo.

One difference i noticed today is that the list of my purchase in the asset store now has smaller icons, and there is a separate tab that holds all my purchased Mixamo animations (my new purchase is in there)

So really everything works except downloading this one animation (its a Swing Dance). It also lets me put the animation in my shopping cart as many times as I want and keeps increasing the product number (so i can have 5 of the same swing dance animations with product numbers 62069, 62070, 62071, etc…)

What Ive tried

  • restarting the computer and Unity
  • installing unity 3.4.4 fresh and trying to download
  • logging into the Asset Store via the website as well as loging in and out of both web and editor based stores
  • disabling parental controls on mac
  • disabling firewall
  • changing MonoDevelop and Unity App permissions for everyone to Read+Write

Does anyone have any ideas?

Thank you

2

Hey Protopop, a few other users have mentioned a similar issue this morning. Can you email directly pluginsupport@mixamo with your asset store login? We are checking if this is on our side or on the Unity side.

Thanks!
-T

3

We believe we identified the issue and it is working in our internal test. Would you mind giving the download another shot?

4

Thanks Tylerg:)

It’s stuck on “Waiting for Server” message now BUT this is at least better than before when it would almost instantly goto to “You’re Offline” message.

I’ll email you my login details and the invoice.

Thank you.

5

It’s working!

Thank you Tylerg. Can you say what the issue was?

As a developer there is NOTHING like moving past a bug.

BTW your animation looks great in my scene.

Edit: I bought another one and it is stuck on waiting for server again, BUT im optimistic because i was able to download the last one, so i will keep trying:)

Edit2: it downloaded after about 5 minutes so that’s cool

6

I’ve always wondered what’s going on there. There seems to be a pretty long delay between pressing the buy button and the asset finally starting to download, and there’s no feedback. It’s something which could surely use improving, even if it’s just a pop-up editor window that tells us the state of whatever is going on.

7

Thanks man! We were pretty happy with how quickly it got figured out. I couldn’t explain it myself, just gotta crack the whip on the code monkeys :slight_smile:

@angrypenguin, that’s not a bad idea, I’ll bring it up. Thanks!

8

Also just checked out Nimian Legends

Verdict: Super rad!! Nana Sinki raged on me, and I beat up a town drunk

9

lol Yeah, Nana’s gonna get you:) Thanks for trying Nimian Legends and letting me know - the more people that play it the better!