Can't log into Unity Hub 3.0.0 on windows

Unity Engine
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1

When attempting to log into Unity Hub 3.0.0 on Windows 10 it just spins at the sign in after entering my credentials in the browser, and then I get “Something went wrong. Please sign in again.” I’ve tried three different browsers (firefox, chrome, edge), cleared browser cache, etc.

I just updated it today, so previously had been using 2.x versions.

EDIT: Tons of garbleegook in the logs pointing to some errors. Not sure how much to post here because the lines are LONG. Happy to provide a log file.

7796892--984921--Screenshot 2022-01-10 160333.png
7796892--984921--Screenshot 2022-01-10 160333.png1021×593 445 KB

4 Likes
2

Yep sign in no longer works. Beta v7 it was working.
3.0.0 release version doesn’t work…

Tested with both Edge & Brave browsers on Windows 11
Re-installing also doesn’t fix issue

7796910--984924--upload_2022-1-10_13-9-54.png

2 Likes
3

Yep. Upgraded to Hub 3.0 this morning (due to prompt) and can no longer login.

Tested on Windows 10 & Brave Browser (Ad-block disabled for Unity sites)

2 Likes
4

Also not working here

1 Like
5

I can’t log in on Mac OS on 3.0.0 either. Help please. Same issue with 2.4.5. Same thing with my Win10 machine.

6

tampoco para mi trabaja. hoy actualice a la version 3.0.0 y no me deja loguearme

7

Ya same problem for me

8

fix it! please.

9

Tossing my hat in for not working. I have tried 2 different browsers and clearing cash with no success

1 Like
10

I see that I am not the only one with this bug. In my case, it happens in a Windows 8

1 Like
11

Here’s the error from the log file along with the code that keeps repeating every time I try to login.

7796979–984930–UnityHub3_0_0_Info-log-error.txt (4.68 KB)

1 Like
12

same, redirect link dosent log in my acount in the hub, unable to use cloud services!, please fix it!

3 Likes
13

I have been using the Unity Hub Beta and I am logged in there, but do not have access to Unity Collab anymore. I’m not really wanting to “log out” or “test my luck” as it’s currently the work day. Please Fix!

1 Like
14

Mine finally worked, but unclear why.

Here are a few of the steps I followed:

  1. Opened a unity project straight from the folder (double clicking on Scene file)
  2. Closed the project
  3. Quit Unity Hub
  4. Cleared my browser cache (Windows 10 Chrome) for All Time
  5. Opened Unity Hub and signed in
3 Likes
15

same issue

16

Same here.
Tried disabling firewall to no avail.
Tried reverting to the old UnityHub install - that one won’t work now either. Just fails silently using the direct login or Google authentication.
Tried uninstalling, clearing AppData etc. - Nope.
I have even tried to do a clean install on a different computer that never had Unity on it. Still nothing.

1 Like
17

As mentioned in a similar thread, after updating to Unity Hub 3.0, I’m unable to log in and do anything in Unity due to requiring my assets/packages.

1 Like
18

this worked for me, thanks!

19

SOLUTION:
So, I had a moment to play around with this. There is a temporary fix that worked for me.

Even though the hub doesn’t let you login you can still:

  1. Right click on the taskbar icon (bottom right) and select a project.
    7797063--984951--upload_2022-1-10_15-54-30.png
  2. Let it open fully.
  3. You can then login from the project in the top right where it says account.
    7797063--984948--upload_2022-1-10_15-53-5.png

Worked almost instantly for me and sorted my Hub window. I truly hope it works for the rest of you. Happy New Year!

20

I’m not sure this is related specifically to hub 3.0.0, I think there’s an outage in some unity services.

Our CI servers are failing to authenticate:

  • Request timed out while processing request “https://core.cloud.unity3d.com/api/login”, HTTP error code 0
  • [UnityConnect] Request timed out.
  • Cancelling DisplayDialog: Failed to activate/update license Timeout occured while trying to update license. Please try again later or contact support@unity3d.com

Edit: Apparently they fixed it on their side. Things are working as expected.