as per this example
these need to be less thans, ampersands etc, not html codes
Already created ticket: Jira Service Management
And early mentioned in: Muse answer contains HTML escaping (like >) - #2
Hi! Yes, as @Jeidoz mentions, this is a known issue and we are working to address this encoding issue in our next release.
As a temporary workaround, if you copy-paste the entire message, not the code window, it copies correctly and can be plugged into your IDE with the accurate special characters included.