Crash issue of a game released on Steam

I am developing a game using Unity Editor version 2021.3.81f.

Some players who downloaded the game via Steam are reporting a crash after the splash screen, with a specific window popping up.

Crash errer

Do you know of any solutions to this issue?

To fix a crash of a released game you need to obtain a crash log (logs & stacktrace) of this event. No other way around it - crash logs tell a story of what & when went wrong & one can’t fix anything without this.

Unity - Manual: Log files (search for “crash”)

To obtain these files, you can:

  • ask players to send you these crash logs manually (temporary measure)
  • use Unity’s Crash and Exception Reporting cloud service already in place
  • create your own crash log reporting tool