Crash when launching game from background Unity 5.5? UnityConnectService::HandleSessionState(bool) (

Target Platforms Mobile
1

Im getting a crash on the following line, see crash.txt

UnityConnectService::HandleSessionState(bool) (BaseConnectSettings.h:15)

Has anyone seen this on a iOS device? Im on Unity 5.5p1. Anyone have the source and know what the following line is doing? UnityConnectService::HandleSessionState(bool) (BaseConnectSettings.h:15)

Any help would be appreciated!

Thanks

2891680–212636–crash.txt (29.7 KB)

2

Confirmed, were getting the same crash in Unity 5.5p2

3

I’m wondering if it has to do with this:

?

4

@GuyTidhar not related to that ticket. This appears to be a different issue.

5.5p2 still has this crash. Anyone else experiencing this?

5

Does anyone at Unity or otherwise have the code to “BaseConnectSettings.h line 15”? I filed a bug but no one was able to repro. I think there could be some safeguards on that line? Any help would be appreciated.

6

We downgraded our game to Unity 5.4 and no longer see that crash. This crash seems to be only happening in Unity 5.5. Unfortunately I have no other repro steps, just the crash report to go off for you guys.

7

Crash is still happening in Unity 5.5p3. Im going to create an empty project via cloud build and see if i can repro. Hold tight.

8

Empty project still happens in release mode via Unity Cloud Build. I will try a standard release build.

9

Ok, I think I found the crash. Ill try to report this to the bugs email thread im currently on.

The crash happens on 5.5+ when you disable Unity Analytics as a service. With Unity Analytics enabled, the crash goes away.

Crash steps are:

  1. Build the iOS app on Unity Cloud Build Unity 5.5+ ( do not build locally, only UCB )
  2. Install and launch the app on iOS
  3. Background the app
  4. Wait 45 minutes
  5. open the app

Fix: Enabling Unity Analytics in the Services window.

10

We are seeing this crash as well and we definitely have Unity Analytics disabled. Has anyone found a workaround that does not involve enabling Unity Analytics or aware of this being fixed in a future version?

11

Is this issue fixed in Unity 5.5.1 ?

12

Hi all,
I had a quick chat with our analytics team and they are aware of the issue. I will have them reply to this thread with more information. Sorry for the late response.
Cheers,
Chris

13

Hi all,
I’m on the Analytics team, and we believe that the issue is fixed in 5.5.1p2; our QA guy is occupied with GDC activities at the moment, but I will have him post here with verification.

Thanks for the reports!
Elliot

14

Hey all,
I verified the issue on 5.5 (was able to reproduce it) and the fix on 5.5.1p2. App doesn’t crash anymore on 5.5.1p2

Thanks & Regards
Priyesh