Crashes and exceptions hanging standalone build

Unity Services
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1

Hello

I know this package isn’t being updated anymore, which is so sad because it was perfect for our needs, but I figured I’d post this in case this is something someone else has experienced and can help with.

We’ve been running into an issue where our game hangs switching to a specific scene whenever “Crashes and exceptions” is turned on in the services tab of Unity. I’ve spent days trying to get more information, but because it’s an application hang, no crash dumps are generated. I’ve scoured the code, all logs, anything for more information but no exception is thrown, nothing is marked in the logs, basically no explanation for the hang. In fact, I came across the issue being Cloud Diagnostics completely by accident (I mistakenly made a build with Crashes and exceptions turned off and it stopped hanging).

The weirdest thing is this only happens in a standalone, non-development build. Running in editor, or creating a development build, no longer causes the application to hang. Has anyone else experienced this behaviour? I’m using the latest version of Unity LTE (2019.4.7) and the latest version of the UserReporting package.

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Hi @CDGKen , that’s very bizarre that Cloud Diagnostics seems to be increasing load times between scenes in your standalone builds. Please reach out to our Support team so that we can investigate this further. You can do that by doing the following:

  1. Navigate to project on the Developer Dashboard.
  2. Select Cloud Diagnostics > Support from the left hand menu.
  3. Click on Open a Ticket and fill out the support form.
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Excellent, thank you very much for the response.