Crashing for a minority

Unity Engine
,
1

Hi

I’ve had my first app out on iTunes for some time now but have been plagued with “CRASHING” reviews since updating it. On the scale of things it only appears to be a minority of people but the impact of the reviews could be huge!

I managed to resolve the problems causing the crashing… rotating of iAds for example and optimising the entire game to run on 1st and 2nd generation devices. I managed to do this mainly by reducing excessively high textures etc. I tested the game during development on the following devices without any crashing although it does run slow on the 1st generation devices:

iPhone - 1st generation on iOS3.1.3
iTouch - 1st generation on iOS3.1.3
iPhone3GS on iOS4.1
iPhone4 on iOS4.1
iPad on iOS3.2

Once the latest update was available on iTunes, I downloaded to all of the above devices and tested again with the same success as during development ie no crashing.

However I continue to get angry reviews stating that the game still crashes during startup or when you start to play the game. Am I wrong to think that if your app works on one iPhone4, it should work on all iPhone4’s running on the same iOS?

http://itunes.apple.com/gb/app/prison-escape/id382209350?mt=8

2

Lots of people do not know how to close apps on iPhone4. Maybe they have several games still running in the background.

I am not sure but i think push notifications also consume memory. Many activates them in all their applications. I got two identical devices (ipodgen 2 with ios4.1). One very clean and one with many apps on it with push notifications, several mail accounts, meetings,etc. I run a WIP app that consumes lot of memory, the full one will crash, the clean one will run.

3

Thanks jrobichaud. The devices I test on are all fairly ‘clean’ with plenty memory available. I’ve had some feedback from some very helpful reviewers and one possible link to the crashing is 2nd generation ipod Touch running ios4.1.

I guess I’ll see what more I can optimise and attempt to clean up the code as I know there is plenty of room for improvement there!