Hi, it seems like there’s an issue with getting raw data exports of custom events (core events still seem to be working). Is there a known issue right now, and if so, any idea when things will be up and running again?
Thanks
Can you share a screenshot? We do occasionally have delays, but I haven’t heard of any today.
Hey Jeff,
It seemed like the problem was only with JSON downloads; TSV was working all along. However, I don’t even see that issue anymore; whatever it was, it’s working now. It may have just been something on my end.
Thanks anyways though
Yes we had a delay which has since been resolved.
We are having the same issue (also with json files)
Same here. Any news about that?
We are working on it.
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Just an update; after first noticing a problem last week, it seemed like JSON exports started working again for a brief window, but we haven’t been able to do a successful raw data export in days (now it’s for both tsv and json)
Still down. Client is getting upset.
It’s back up now, but we got missing values between November 6th and November 8th - which is around the same time the delay occured.
Anyone else noticing the same? This is highly troublesome…
We are aware of this problem and are investigating it.