Does unity support still respond to questions?

I sent a question to unity support several months ago the actual question isn’t important or purpose of this post, I’ve tried looking into this and it appears unity support is barely responding to submitted questions anymore. Is this becoming the norm as I’m thinking of coming back to using unity but concerned unity isn’t supporting its users.

If anyone is interested I sent a series of questions one of them just out of curiosity was how much do games above the maximum of what the run time fee calculator shows have to pay fee wise.

It seems that matters regarding account issues are currently prioritized.

Though you are not alone, my longest unanswered issue dates back 8 months currently.

Roughly 2 years ago the response time was 2-3 weeks, quite dramatic.

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Things definitely have gone slower and slower over the years.

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