can’t install (windows). Already retried like a 100 times:
same here
Hi there,
Would you mind providing more context:
- which version of Windows?
- which browser/version to download?
- what’s you location (country/region)?
- what’s your internet connection bandwidth?
That may help detect if there an issue on our side.
Thanks
JC
Sure:
OS: Windows 10 Pro
Version 10.0.14393 Build 14393
Browser: Chrome
Location: Israel
Internet Connection: 100 MBPS
The browser is fine, it’s the download assistant that keeps failing.
64 bit btw, at least on my side
Windows 10 Pro
Browser: Firefox
Location: Germany
Connection: 50mbps
It isn’t the download that fails. after it downloads a component, it attempts to verify it. that verification seems to fail.
Happens to me too. almost same stats as LiorTal.
Windows 10
Chrome
Israel
40 MBPS
redownloading the downloader assistant doesn’t seem to help.
Windows 10 Pro 64
Browser: Firefox
Location: Germany
Connection: 100mbps
download is fine, but the verification fails.
1 Like
Here’s the file that gets downloaded (and fails verification): link
I copied this from the temp folder that the download assistant creates.
We’ve seen this occasionally, where it looks like a bad version of a file is cached, and we’re trying to understand why / where it is happening. In the meantime, please try installing using the separate component installers and let us know if problems persist.
It’s been so long since i used separate component installers… how do i install the needed parts ? simply execute all of their installers one by one? and set them to use the same path every time ?
Actually we found a way to force purging of the affected file cache, so we believe that the issue is resolved. Please try again using Download Assistant and let us know how it works out.
2 Likes
Looks like it is installing now, thanks !
Great stuff.
I’m getting similar behavior with both release and beta installers.
beta - Upload and share screenshots and images - print screen online | Snipboard.io
release - Upload and share screenshots and images - print screen online | Snipboard.io
a file cache purge needed?