If I try to download a version of Unity I get this message:
Why was the download cancelled?
Hi there,
Sorry for the inconvenience.
I am wondering if you set a custom path for editor installation from here:
If yes, does your path has a whitespace? I am asking since there is a bug in mac that hub is not supporting whitespaces in the path (fix will be shipped in the next release)
If it is not the case, would you please send me your log files through a direct message?
you can find hub logs here: ~/Library/Application support/UnityHub/logs
Thanks,
Afshin
1 Like
Yep. Works now that I’ve removed all the spaces. Thanks & good luck! 
I am using windows 7 64 bit and having exactly same problem. I have set the path as C:\Unity\editors
still not working. It keep saying "The download of version 2018.3.0f2 was cancelled.
Would you please advise me how to resolve this problem.
Thanks
While you wait for a more useful reply, you can check your logs for anything obvious:
Windows: %UserProfile%\AppData\Roaming\UnityHub\logs
Mac: ~/Library/Application support/UnityHub/logs
@afshinity You guys really need an “Open Logs Folder” button under the settings gear. People can’t self diagnose if they don’t know logs exist, or where to find them.
1 Like
The issue in my case were quotes in the installation path.
“C:\Program Files\Unity\Hub” → not working
C:\Program Files\Unity\Hub → working
This is, if not a bug, at least a bit sloppy and might be fixed quickly.
On top of this, the Hub does not work behind a proxy and does not use the UNITY_PROXYSERVER environment variable.
@afshinity please please fix this
Another thing: components can be added to an install, but cannot removed? 
I met the same problem without touch the custom editor folder location.
I can not download the 2019.1.2f1, it always report:
The download of version 2019.1.2f1 was canceled
The log is:
{"moduleName":"DownloadRequest","level":"info","message":"[ 'Starting the download of https://dl.google.com/android/repository/sdk-tools-windows-4333796.zip to C:\\\\Users\\\\admin\\\\AppData\\\\Local\\\\Temp\\\\unityhub-14ebc751-755f-11e9-a407-41498e27e507\\\\sdk-tools-windows-4333796.zip' ]","timestamp":"2019-05-13T09:11:26.355Z"}
{"moduleName":"DownloadRequest","level":"info","message":"[ 'Starting the download of https://dl.google.com/android/repository/platform-tools_r28.0.1-windows.zip to C:\\\\Users\\\\admin\\\\AppData\\\\Local\\\\Temp\\\\unityhub-14ebc751-755f-11e9-a407-41498e27e507\\\\platform-tools_r28.0.1-windows.zip' ]","timestamp":"2019-05-13T09:11:26.355Z"}
{"moduleName":"DownloadRequest","level":"info","message":"[ 'Starting the download of https://dl.google.com/android/repository/build-tools_r28.0.3-windows.zip to C:\\\\Users\\\\admin\\\\AppData\\\\Local\\\\Temp\\\\unityhub-14ebc751-755f-11e9-a407-41498e27e507\\\\build-tools_r28.0.3-windows.zip' ]","timestamp":"2019-05-13T09:11:26.356Z"}
{"moduleName":"DownloadRequest","level":"info","message":"[ 'Starting the download of https://dl.google.com/android/repository/platform-28_r06.zip to C:\\\\Users\\\\admin\\\\AppData\\\\Local\\\\Temp\\\\unityhub-14ebc751-755f-11e9-a407-41498e27e507\\\\platform-28_r06.zip' ]","timestamp":"2019-05-13T09:11:26.356Z"}
{"moduleName":"DownloadRequest","level":"info","message":"[ 'Starting the download of https://dl.google.com/android/repository/android-ndk-r16b-windows-x86_64.zip to C:\\\\Users\\\\admin\\\\AppData\\\\Local\\\\Temp\\\\unityhub-14ebc751-755f-11e9-a407-41498e27e507\\\\android-ndk-r16b-windows-x86_64.zip' ]","timestamp":"2019-05-13T09:11:26.356Z"}
{"moduleName":"DownloadRequest","level":"info","message":"[ 'Starting the download of https://storage.googleapis.com/docscloudstorage/2019.1/UnityDocumentation.zip to C:\\\\Users\\\\admin\\\\AppData\\\\Local\\\\Temp\\\\unityhub-14ebc751-755f-11e9-a407-41498e27e507\\\\UnityDocumentation.zip' ]","timestamp":"2019-05-13T09:11:26.356Z"}
{"moduleName":"EditorDownloader","level":"warn","message":"[ 'Editor Download 2019.1.2f1: Start Error: Received invalid status code: 424' ]","timestamp":"2019-05-13T09:11:27.913Z"}
{"moduleName":"Download","level":"warn","message":"[ 'Something went wrong with downloadUnityEditor',\n Error: Received invalid status code: 424\n at Request._callback (C:\\Program Files\\Unity Hub\\resources\\app.asar\\node_modules\\remote-file-size\\index.js:21:17)\n at Request.self.callback (C:\\Program Files\\Unity Hub\\resources\\app.asar\\node_modules\\remote-file-size\\node_modules\\request\\request.js:185:22)\n at emitTwo (events.js:125:13)\n at Request.emit (events.js:213:7)\n at Request.<anonymous> (C:\\Program Files\\Unity Hub\\resources\\app.asar\\node_modules\\remote-file-size\\node_modules\\request\\request.js:1157:10)\n at emitOne (events.js:115:13)\n at Request.emit (events.js:210:7)\n at IncomingMessage.<anonymous> (C:\\Program Files\\Unity Hub\\resources\\app.asar\\node_modules\\remote-file-size\\node_modules\\request\\request.js:1079:12)\n at Object.onceWrapper (events.js:314:30)\n at emitNone (events.js:110:20)\n at IncomingMessage.emit (events.js:207:7)\n at endReadableNT (_stream_readable.js:1045:12)\n at _combinedTickCallback (internal/process/next_tick.js:138:11)\n at process._tickDomainCallback (internal/process/next_tick.js:218:9) ]","timestamp":"2019-05-13T09:11:27.914Z"}
{"moduleName":"EditorManager","level":"error","message":"[ 'editor download/install cancelled because of',\n Error: Received invalid status code: 424\n at Request._callback (C:\\Program Files\\Unity Hub\\resources\\app.asar\\node_modules\\remote-file-size\\index.js:21:17)\n at Request.self.callback (C:\\Program Files\\Unity Hub\\resources\\app.asar\\node_modules\\remote-file-size\\node_modules\\request\\request.js:185:22)\n at emitTwo (events.js:125:13)\n at Request.emit (events.js:213:7)\n at Request.<anonymous> (C:\\Program Files\\Unity Hub\\resources\\app.asar\\node_modules\\remote-file-size\\node_modules\\request\\request.js:1157:10)\n at emitOne (events.js:115:13)\n at Request.emit (events.js:210:7)\n at IncomingMessage.<anonymous> (C:\\Program Files\\Unity Hub\\resources\\app.asar\\node_modules\\remote-file-size\\node_modules\\request\\request.js:1079:12)\n at Object.onceWrapper (events.js:314:30)\n at emitNone (events.js:110:20)\n at IncomingMessage.emit (events.js:207:7)\n at endReadableNT (_stream_readable.js:1045:12)\n at _combinedTickCallback (internal/process/next_tick.js:138:11)\n at process._tickDomainCallback (internal/process/next_tick.js:218:9) ]","timestamp":"2019-05-13T09:11:27.914Z"}
{"moduleName":"DownloadsCluster","level":"info","message":"[ 'Download Cluster cluster-2019.1.2f1: Canceled' ]","timestamp":"2019-05-13T09:11:27.920Z"}
{"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Download 2019.1.2f1: Canceled' ]","timestamp":"2019-05-13T09:11:27.920Z"}
{"moduleName":"DownloadManager","level":"info","message":"[ 'download ended with status: 3 C:\\\\Users\\\\admin\\\\AppData\\\\Local\\\\Temp\\\\unityhub-14ebc751-755f-11e9-a407-41498e27e507\\\\sdk-tools-windows-4333796.zip' ]","timestamp":"2019-05-13T09:11:27.921Z"}
{"moduleName":"DownloadManager","level":"info","message":"[ 'download ended with status: 3 C:\\\\Users\\\\admin\\\\AppData\\\\Local\\\\Temp\\\\unityhub-14ebc751-755f-11e9-a407-41498e27e507\\\\platform-tools_r28.0.1-windows.zip' ]","timestamp":"2019-05-13T09:11:27.921Z"}
{"moduleName":"DownloadManager","level":"info","message":"[ 'download ended with status: 3 C:\\\\Users\\\\admin\\\\AppData\\\\Local\\\\Temp\\\\unityhub-14ebc751-755f-11e9-a407-41498e27e507\\\\build-tools_r28.0.3-windows.zip' ]","timestamp":"2019-05-13T09:11:27.921Z"}
{"moduleName":"DownloadManager","level":"info","message":"[ 'download ended with status: 3 C:\\\\Users\\\\admin\\\\AppData\\\\Local\\\\Temp\\\\unityhub-14ebc751-755f-11e9-a407-41498e27e507\\\\platform-28_r06.zip' ]","timestamp":"2019-05-13T09:11:27.921Z"}
{"moduleName":"DownloadManager","level":"info","message":"[ 'download ended with status: 3 C:\\\\Users\\\\admin\\\\AppData\\\\Local\\\\Temp\\\\unityhub-14ebc751-755f-11e9-a407-41498e27e507\\\\android-ndk-r16b-windows-x86_64.zip' ]","timestamp":"2019-05-13T09:11:27.921Z"}
{"moduleName":"DownloadsCluster","level":"info","message":"[ 'Cluster cluster-2019.1.2f1: Finished' ]","timestamp":"2019-05-13T09:11:27.921Z"}
{"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Downloader 2019.1.2f1: end event for cluster' ]","timestamp":"2019-05-13T09:11:27.921Z"}
{"moduleName":"DownloadManager","level":"info","message":"[ 'download ended with status: 3 C:\\\\Users\\\\admin\\\\AppData\\\\Local\\\\Temp\\\\unityhub-14ebc751-755f-11e9-a407-41498e27e507\\\\UnityDocumentation.zip' ]","timestamp":"2019-05-13T09:11:27.921Z"}
I met the same problem without touch the custom editor folder location.
I can not download the 2019.1.2f1, it always report:
The download of version 2019.1.2f1 was canceled
The log is:
{"moduleName":"UnityIPCServer","level":"info","message":"[ 'client process has connected to Unity-hubInstallServer!' ]","timestamp":"2019-05-13T12:31:20.273Z"}
{"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Downloader 2019.1.2f1: starting' ]","timestamp":"2019-05-13T12:31:20.275Z"}
{"moduleName":"DownloadsCluster","level":"info","message":"[ 'Cluster is empty, nothing to start' ]","timestamp":"2019-05-13T12:31:20.276Z"}
{"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Downloader 2019.1.2f1: end event for cluster' ]","timestamp":"2019-05-13T12:31:20.276Z"}
{"moduleName":"installServiceBootstrap","level":"info","message":"[ 'start install sub process' ]","timestamp":"2019-05-13T12:31:20.252Z"}
{"moduleName":"InstallerWinProcess","level":"info","message":"[ 'trying to connect to the ipc server' ]","timestamp":"2019-05-13T12:31:20.271Z"}
{"moduleName":"EditorDownloader","level":"warn","message":"[ 'Editor Download 2019.1.2f1: Start Error: Received invalid status code: 424' ]","timestamp":"2019-05-13T12:31:22.031Z"}
{"moduleName":"Download","level":"warn","message":"[ 'Something went wrong with downloadUnityEditor',\n Error: Received invalid status code: 424\n at Request._callback (D:\\UnityHub\\Unity Hub beta\\resources\\app.asar\\node_modules\\remote-file-size\\index.js:21:17)\n at Request.self.callback (D:\\UnityHub\\Unity Hub beta\\resources\\app.asar\\node_modules\\remote-file-size\\node_modules\\request\\request.js:185:22)\n at emitTwo (events.js:125:13)\n at Request.emit (events.js:213:7)\n at Request.<anonymous> (D:\\UnityHub\\Unity Hub beta\\resources\\app.asar\\node_modules\\remote-file-size\\node_modules\\request\\request.js:1157:10)\n at emitOne (events.js:115:13)\n at Request.emit (events.js:210:7)\n at IncomingMessage.<anonymous> (D:\\UnityHub\\Unity Hub beta\\resources\\app.asar\\node_modules\\remote-file-size\\node_modules\\request\\request.js:1079:12)\n at Object.onceWrapper (events.js:314:30)\n at emitNone (events.js:110:20)\n at IncomingMessage.emit (events.js:207:7)\n at endReadableNT (_stream_readable.js:1045:12)\n at _combinedTickCallback (internal/process/next_tick.js:138:11)\n at process._tickCallback (internal/process/next_tick.js:180:9) ]","timestamp":"2019-05-13T12:31:22.037Z"}
{"moduleName":"EditorManager","level":"error","message":"[ 'editor download/install cancelled because of',\n Error: Received invalid status code: 424\n at Request._callback (D:\\UnityHub\\Unity Hub beta\\resources\\app.asar\\node_modules\\remote-file-size\\index.js:21:17)\n at Request.self.callback (D:\\UnityHub\\Unity Hub beta\\resources\\app.asar\\node_modules\\remote-file-size\\node_modules\\request\\request.js:185:22)\n at emitTwo (events.js:125:13)\n at Request.emit (events.js:213:7)\n at Request.<anonymous> (D:\\UnityHub\\Unity Hub beta\\resources\\app.asar\\node_modules\\remote-file-size\\node_modules\\request\\request.js:1157:10)\n at emitOne (events.js:115:13)\n at Request.emit (events.js:210:7)\n at IncomingMessage.<anonymous> (D:\\UnityHub\\Unity Hub beta\\resources\\app.asar\\node_modules\\remote-file-size\\node_modules\\request\\request.js:1079:12)\n at Object.onceWrapper (events.js:314:30)\n at emitNone (events.js:110:20)\n at IncomingMessage.emit (events.js:207:7)\n at endReadableNT (_stream_readable.js:1045:12)\n at _combinedTickCallback (internal/process/next_tick.js:138:11)\n at process._tickCallback (internal/process/next_tick.js:180:9) ]","timestamp":"2019-05-13T12:31:22.039Z"}
{"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Downloader 2019.1.2f1: starting' ]","timestamp":"2019-05-13T12:34:14.068Z"}
{"moduleName":"DownloadsCluster","level":"info","message":"[ 'Cluster is empty, nothing to start' ]","timestamp":"2019-05-13T12:34:14.068Z"}
{"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Downloader 2019.1.2f1: end event for cluster' ]","timestamp":"2019-05-13T12:34:14.068Z"}
{"moduleName":"EditorDownloader","level":"warn","message":"[ 'Editor Download 2019.1.2f1: Start Error: Received invalid status code: 424' ]","timestamp":"2019-05-13T12:34:15.711Z"}
{"moduleName":"Download","level":"warn","message":"[ 'Something went wrong with downloadUnityEditor',\n Error: Received invalid status code: 424\n at Request._callback (D:\\UnityHub\\Unity Hub beta\\resources\\app.asar\\node_modules\\remote-file-size\\index.js:21:17)\n at Request.self.callback (D:\\UnityHub\\Unity Hub beta\\resources\\app.asar\\node_modules\\remote-file-size\\node_modules\\request\\request.js:185:22)\n at emitTwo (events.js:125:13)\n at Request.emit (events.js:213:7)\n at Request.<anonymous> (D:\\UnityHub\\Unity Hub beta\\resources\\app.asar\\node_modules\\remote-file-size\\node_modules\\request\\request.js:1157:10)\n at emitOne (events.js:115:13)\n at Request.emit (events.js:210:7)\n at IncomingMessage.<anonymous> (D:\\UnityHub\\Unity Hub beta\\resources\\app.asar\\node_modules\\remote-file-size\\node_modules\\request\\request.js:1079:12)\n at Object.onceWrapper (events.js:314:30)\n at emitNone (events.js:110:20)\n at IncomingMessage.emit (events.js:207:7)\n at endReadableNT (_stream_readable.js:1045:12)\n at _combinedTickCallback (internal/process/next_tick.js:138:11)\n at process._tickCallback (internal/process/next_tick.js:180:9) ]","timestamp":"2019-05-13T12:34:15.713Z"}
{"moduleName":"EditorManager","level":"error","message":"[ 'editor download/install cancelled because of',\n Error: Received invalid status code: 424\n at Request._callback (D:\\UnityHub\\Unity Hub beta\\resources\\app.asar\\node_modules\\remote-file-size\\index.js:21:17)\n at Request.self.callback (D:\\UnityHub\\Unity Hub beta\\resources\\app.asar\\node_modules\\remote-file-size\\node_modules\\request\\request.js:185:22)\n at emitTwo (events.js:125:13)\n at Request.emit (events.js:213:7)\n at Request.<anonymous> (D:\\UnityHub\\Unity Hub beta\\resources\\app.asar\\node_modules\\remote-file-size\\node_modules\\request\\request.js:1157:10)\n at emitOne (events.js:115:13)\n at Request.emit (events.js:210:7)\n at IncomingMessage.<anonymous> (D:\\UnityHub\\Unity Hub beta\\resources\\app.asar\\node_modules\\remote-file-size\\node_modules\\request\\request.js:1079:12)\n at Object.onceWrapper (events.js:314:30)\n at emitNone (events.js:110:20)\n at IncomingMessage.emit (events.js:207:7)\n at endReadableNT (_stream_readable.js:1045:12)\n at _combinedTickCallback (internal/process/next_tick.js:138:11)\n at process._tickCallback (internal/process/next_tick.js:180:9) ]","timestamp":"2019-05-13T12:34:15.714Z"}
okay,buddy. I fix that by update the unity hub 2.0.0
Today, 2019.1.2f1 can download now!
I am keeping 2019.3.4f1 on download for 4th time,but everytime after 15-20 mins the download sign vanishes and i have to download it again. what should i do
Hey, it’s quite late for a reply but I have been going through the same thing. It’s quite frustrating. You just go to thengear icon(settings) on top and put the path there as C:/Program Files/Unity
Thus ought to work as it worked for me. Also disable any antivirus programs or firewalls for the time being.