error 5000 - while verifying your authorization

Unity Engine
1

Hi Everyone,

I’m trying to install the iphone version of unity I just purchased on another machine i have here. I keep getting this error when i try to launch:

Error 5000 - while verifying your authorization

My original machine’s video died while i was running Unity, the video card seemed messed after i was scaling a model. blue lines went all over the screen then no video since.

Anyways i have a back up here, and ive installed everything from the included DMG, but now when i try to launch on my other machine the program fails to open, I cant even enter the serial.

i’ve tried some suggestions ive noticed on the board, but i’m still unable to launch… any ideas?

2

Email one of the unity guys right now …

support@unity3d.com

then

sales@unity3d.com

and if you don’t get a response:

(+1) 415 350 5915

You shouldn’t have to do without your Unity for long … I know it’s tough, but I think you can get through this :slight_smile:

3

I e-mailed them already, and its taking a bit. It was such a blast to use it too, then booom :frowning:

btw is that number toll free?

4

Not sure if it’s toll free, tbh. All I know is that it’s the San Francisco number.

Sorry to hear about your Unity, Aaron. Hope the guys manage to sort it for you - I know I’d be depressed without it.

Jeff.

5

It’s not toll free, but he called and we spoke (at least I think that was you) and I’ve nudged the issue on to Sam’s plate. The problem right now is that we’re being inundated with all manner of emails at both sales@ and support@. It ranges from folks asking the inappropriate to folks needing legit help to you name it. As such our time to respond is a bit out of whack right now.

6

If anyone was wondering i’ve isolated the problem to the PACE software included with Unity. After installing it fails to run a command to fix the permissions. I’m still messing with it.

I’ll post anything else i find out. thanks for the support so far.

7

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