Error - Plastic SCM: Cannot Checkin Changes anything over 6mb

Unity Services
,
1

I have no issues receiving files from my team when it comes time to pull Incoming Changes, but every time I try to Checkin Changes even if it’s 6MB I keep getting the same error message.

“Error - Plastic SMC An existing connection was forcibly closed by the remote host.”

This is super critical to get working because I have an entire team relying on me to push assets to the project. In the past when we were using Collab I never once had any issues Checking in files on the same internet connection.

I would most certainly be grateful if a Unity representative could help me to determine what the issue is or anything to fix it because this is pretty bad.

8160137--1060862--unknown.png
8160137--1060862--unknown.png617×1268 106 KB

2

Hi,

  • Do you have installed the Plastic SCM standalone client (www.plasticscm.com → Downloads)? Does the issue also happen from there?

  • Please try to add the following lines to the client.conf (Located here C:/users/user/appdata/local/.plastic4 on windows and User/.plastic4 on Mac). These parameters should help if you are connecting via a slow network.

1
<Upload_SendDataThreadCount>1</Upload_SendDataThreadCount>
1

  • Can you attach the Plastic client logs?
    C:/users/user/appdata/local/.plastic4/logs

Regards,
Carlos.

3

Hi Carlos,

Yes, it is still happing with the Plastic SCM standalone client.

Could you give me an idea of where I should add those lines inside the client.config file?

8162645–1061504–mergetool.debug.log.20220526.txt (4.46 KB)

8162645–1061510–plastic.debug.log.20220526.txt (812 KB)
8162645–1061513–plastic.relevant.log.20220526.txt (96.3 KB)
8162645–1061516–unityplastic.debug.log.txt (8.75 MB)

4

You can add the fields just at the end of the “client.conf”

<LastRunningEdition>team_or_enterprise</LastRunningEdition>
  <SocketConnectTimeoutMillisec>0</SocketConnectTimeoutMillisec>
  <UploadReadPoolSize>1</UploadReadPoolSize>
  <Upload_SendDataThreadCount>1</Upload_SendDataThreadCount>
  <DownloadPoolSize>1</DownloadPoolSize>
</ClientConfigData>

If you have problems setting it, or the issue persists, please reach us at support@plasticscm.com and we can arrange a meeting to debug your setup.

5

That seemed to work and do the trick, thank you! :slight_smile:

6

This worked for me now on Linux Mint Unity 2021.3 LTS. Before this change I could not upload large files due to my terrible internet.

Using Plastic SCM standalone.