Error while opening App

News & General Discussion
1

Hello guys,

Sorry if I’m not posting this post on the correct section, but I really have no idea which category best describes my question.

So, I’m Diogo and I’m from Portugal.
I’m trying to run two different applications and I’m getting an error… Probably related with Unity.
The idea of this topic if to understand what’s happening.

So, I’ve installed two cycling indoor apps:
Rouvy and RGT Cycling.

When tried to run both, a very small screen appears and nothing happens.
On the top of that screen a reference to Unity appears… That’s why I’m here.

So, I ran my app, then the window on the link below appears and the the app closes because nothing happens.
So for each app I have a different code:
Unity 20120.1.8f1_22e8c0b0c3ec and Unity 2019.2.21f1_9d528d026557

Could please someone tell me in how is my problem related with Unity?
Am I missing any dependency or something?
Seems it’s the engine version, am I correct? Have you guys ever experienced this?

Thank you advance for your time!
:slight_smile:

2

It isn’t related to Unity, at least not directly, the developer is using Unity, and that is indicating the version. There is nothing here that will help solve your issue, you need to contact the developer(s), they are the only one that can address the problem.

2 Likes
3

The error indicates some kind of error occurred which prevented it from continuing. When you contact the developers they will likely ask for you to provide the player log, as it might contain more information about the error. If you want to get a head start, check the below link for the default location of the player log.

2 Likes
4

Thanks guys for your help!

I think I can not access to the logs, because the app is downloaded directly from the windows store…

I dug on Windows Event Logger and found this could be related with a specific .dll file:
aticfx64.dll

So, I already reached out to support team, just don’t know if they are going to answer me :slight_smile:

Thanks guys for your help!

5

UAU!
So I dug into the logs of one of the applications and opened the Player.log.
So, seems I can not use aticfx64.dll …
And it shouldn’t be supposed to use Intel Graphics card… But AMD instead.

RGT Screen by RGT Cycling [version: Unity 2020.1.8f1_22e8c0b0c3ec]

aticfx64.dll caused an Access Violation (0xc0000005)
  in module aticfx64.dll at 0033:f1b7eeda.

Error occurred at 2020-11-03_012644.
C:\Program Files\WindowsApps\RoadGrandToursInc.RGTScreen_2020.10.12.0_x64__efm3a1s8anwvc\RGT Screen.exe, run by Diogo.

48% physical memory in use.
8140 MB physical memory [4221 MB free].
135 MB process peak paging file [128 MB used].
88 MB process peak working set [85 MB used].
System Commit Total/Limit/Peak: 4308MB/16280MB/4378MB
System Physical Total/Available: 8140MB/4221MB
System Process Count: 193
System Thread Count: 2409
System Handle Count: 81985
Disk space data for 'C:\Users\Diogo\AppData\Local\Temp\RGT Cycling\RGT Screen\Crashes\Crash_2020-11-03_012643296\': 23332671488 bytes free of 117813800960 total.

Read from location 0000000000000008 caused an access violation.
6

Try updating your video card drivers. If you’re playing on a laptop, make sure that you’re using the AMD card - Guide here.

Keep in mind, as other people above already said, that we’re not the developers of these games and you’re better off contacting them instead. This is mainly a forum for developers using Unity and seeking help.

1 Like
7

Thanks for your answer! :slight_smile:

I already updated my GPU drivers and set both GPUs for MaxPerformance.
I really appreciate your comments! At least guide me trough some ideas to debug this.

I’m still waiting for an anser from the support for both apps

:slight_smile: