Every build automatically cancels

Unity Services
1

Hello all,

for some days now, every build (no matter platform) is automatically cancelled instead of start after pending.
Can’t see any logs with errors and our SVN is working normally.
I saw similar problem in another thread here but it doesn’t solve issue on my side.

Thanks for help,
Honza

2

Welcome to the forums!

Could you please send an email to support@unity3d.com and reference this thread and add the information about your organisation and the affected project? Please include a link to the extended log too! :slight_smile:

3

Some problem here. Android build works fine. iOS build automatically cancels after 1 minute.

4

Same problem here. Started about 2 hours ago. Only details are:
1: Error loading logs; logs unavailable for this project & build.
Status: CANCELED

I am only trying to build for Android, no other platform.

Want us to send to support David?

Update: 4 hours later and 3 failed builds (all with the same error as above) , I suddenly got a completed build (I never started it!). I made no changes to GitHub during that time.

5

We rolled out some fixes and restarted some stuck builds, that’s why you should have seen some builds, please let us know if it works properly now!

6

Hi David,

It’s been working great since you guys fixed it. Impressed that Unity was already addressing the problem!

Thanks :slight_smile:

7

I can also confirm that now building finally works :).

8

There was another problem with the system in the last days according this problem. We have just fixed the problem and it should work properly again. If you encountered the problem please restart the build now and it should work properly again. If not please let us know.

9

I am still getting this same error message and cancelled builds, it has been occurring on all builds since 2015-09-11

10

It appears that this problem has resurfaced - I’ve created a brand new project which shows this failure and my pre-existing project also has shown this failure.

1: Error loading logs; logs unavailable for this project & build.

11

Support mail was created. Issue remains - now it’s a week since we’ve been able to have any builds happen. We would like to move from the PRO plan to the STUDIO plan, but I want to be sure our builds will actually go through. Is no-one else seeing this problem?

They all cancel almost immediately with no visible issue - the “full” log has only a single line:
1: Error loading logs; logs unavailable for this project & build.

12

Sorry I missed your post here - wasn’t getting notifications. Sending you a PM about the issue.

13

Issue in this case appears to be that the Cloud Build does not handle self-signed certificates for SSL very well (the connection tests, data pulls, etc. during the configuration do so with no problem). When the same data was left but using http rather than https the build resumed.