Game Crash

Unity Engine
,
1

Hey, I don’t know if anyone can help me with my problem, but anything would be appreciated. I started playing Rust a couple weeks ago and now my pc crashes/freezes every time I load it up. This is what the Output log is saying –
ERROR: SymGetSymFromAddr64, GetLastError: ‘Attempt to access invalid address.’ (Address: 00007FFEA4020150)
0x00007FFEA4020150 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: ‘Attempt to access invalid address.’ (Address: 00007FFEA40341A8)
0x00007FFEA40341A8 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: ‘Attempt to access invalid address.’ (Address: 00007FFEA402271B)
0x00007FFEA402271B (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: ‘Attempt to access invalid address.’ (Address: 00007FFEA40D2805)
0x00007FFEA40D2805 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: ‘Attempt to access invalid address.’ (Address: 00007FFEA40D952D)
0x00007FFEA40D952D (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: ‘Attempt to access invalid address.’ (Address: 00007FFEA40D9608)
0x00007FFEA40D9608 (UnityPlayer) (function-name not available)
0x00007FFEA43FC9F8 (UnityPlayer) UnityMain
0x00007FFF15907034 (KERNEL32) BaseThreadInitThunk
0x00007FFF167FD0D1 (ntdll) RtlUserThreadStart

========== END OF STACKTRACE ===========

Anything I can do to fix the issue?

2

Can you post the .dmp file that got generated when the game crashed?

3

Where exactly would that file be located? Sorry, I dont know much about this type of stuff.

4

%TEMP%<Company><GameName>\Crashes

5

Okay, I think I found it, but is there anyway I can email you it? When I try to upload the file it says that it is too large.

6

Compress it to a zip file with 7zip.

7

Okay, is this what you were looking for?

6763774–781195–RustClient.exe.5740.zip (6.92 MB)

8

Can you also post the full output_log? Does this crash happen on game startup or after playing for a while?

9

Sure. This crash happens every time I load into a server on Rust. I am able to load the Main Menu where you would select a server. Once I select a server I am able to load up the server all the way and if you are familiar with Rust I am able to load the screen where you would press respawn. Once I press respawn I either crash immediately after or sometimes I am able to run around for 3-5 seconds, then crash.

6764173–781273–output_log.txt (36 KB)

10

Looks like the game crashes due to DXGI_ERROR_DEVICE_REMOVED, which is basically a graphics driver crash :/. These things can be notoriously hard to figure out why they’re happening.

Can you try launching the game with “-force-d3d12” argument to see if it makes the crashing go away?

11

Like put “-force-d3d12” in the launch options on steam?

12

Yes.

13

Ok, just tried and the game crashed immediately once I loaded the server.

EDIT: Is there no fix for this? Am I just not able to play anymore?

14

Unfortunately, I don’t think I can help you with this. Normally, we’d work with the game developer and have them send us the game so we could debug it and fix the issue if it is actually an issue on our side, but since you are not the developer of the game we obviously cannot do that. I suggest you reach out to the game developer for support (which can then come to us if they think that’s necessary).

15

Okay well thank you for your help and do you know of anyways to contact the developers? I contacted Facepunch support a week and half ago but they never got back to me.

16

Email/forums/twitter are the usual ways I think.

17