Google Sign-in from versions higher than 3.6.x in linux

Unity Engine
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1

Hello there,

Since versions 3.6.x of Unity Hub, I can’t sign in with my google account. When I try to sign-in, a new window appears (until 3.5.2 version my default browser was launched but from 3.6.x a different app window appears), I write my google address but neither the return button nor the “Continue” button works so I can’t finish the sign-in process, I’m just stuck there forever. The only workaround for me is:

  1. Install version 3.5.2
  2. Sign in.
  3. Update to latest version
  4. Start Unity Hub (as I’m already signed-in I can use Unity hub normally and even update it if I don’t sign-out).

I have this problem in two different machines, one with latest version of Linux mint and the other with the latest version of Ubuntu budgie.

Best regards,
Raúl

2

Hi Raul. Thanks for posting. Could you share your info-log.json ?

right click on unity hub tray icon > troubleshooting > open log location

I believe that you may be experiencing a bug with a feature we recently added which tries to fallback to an internal browser if either opening an external browser or checking if the unityhub protocol handler is registered fails.

3

Hi judesidloski,

Thank you very much for your fast response! I send you attached the log file you asked for.

Best regards,
Raúl

9574678–1355158–info-log.json.zip (3.58 KB)

4

Thank you. I was able to confirm the issue. I’ll make a ticket.

5

I’m glad to help! I hope it is an easy (and quick) fix :wink:

Is there any way I can get a feedback about the status of the ticket?

Thanks a lot for your help.

6

I’m not sure how to reverse the proper flow from my end to get into the issue tracker – the easiest way would be if you submit a bug report through the hub (can just be a copy and paste of this one) and link this forum thread in it so CQA knows it is confirmed.

7

Done! Once more, thank you very much.

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