Help with installing Unity & Unity Hub

Hi everyone! I just installed Unity, and i’m struggling to open it. I posted in the Unity Discord and they suggested I come here.

The situation:

I’ve just downloaded the Unity installer and “installed Unity”
I ticked the box to open Unity Hub after installation and it didn’t open
So I went to Program Files, and ran the Unity Hub.exe file, again Unity didn’t open, it wasn’t even visable in the task bar, it’s like nothing happened when I clicked on the exe file
Finally I went to task manager and saw that it was open, despite nothing happening,
the discord page told me to go into the logs of Unity Hub and I found the repeated message:

{“level”:“error”,“message”:“Unhandled promise rejection, reason: The specified module could not be found.\r\n\\?\C:\Program Files\Unity Hub\resources\app.asar.unpacked\node_modules\@unityhub\unity-editor-license\build\Release\license.node\n\tstack Error: The specified module could not be found.\r\n\\?\C:\Program Files\Unity Hub\resources\app.asar.unpacked\node_modules\@unityhub\unity-editor-license\build\Release\license.node\n at process.func [as dlopen] (electron/js2c/asar.js:138:31)\n at Object.Module._extensions…node (internal/modules/cjs/loader.js:881:18)\n at Object.func [as .node] (electron/js2c/asar.js:147:18)\n at Module.load (internal/modules/cjs/loader.js:701:32)\n at tryModuleLoad (internal/modules/cjs/loader.js:633:12)\n at Function.Module._load (internal/modules/cjs/loader.js:625:3)\n at Module.require (internal/modules/cjs/loader.js:739:19)\n at require (internal/modules/cjs/helpers.js:14:16)\n at Object. (C:\Program Files\Unity Hub\resources\app.asar\node_modules\@unityhub\unity-editor-license\license.js:1:15)\n at Module._compile (internal/modules/cjs/loader.js:839:30)”,“timestamp”:“2019-11-29T07:37:28.995Z”}

Thanks For your help everyone!
Blue

Have you tried uninstalling and installing again?

Yes I have

Have the same issue. Don’t know what else to try. Can’t work, unity support is not answering emails or twitter messages, don’t have an editor to work with.

:confused: Mmmh…

bump

I have the same issue. Same logs. I recently installed windows 10. Also I have docker-desktop running.
For the moment, I am installing Unity directly from here: Download Archive

EDIT: after installing the editor directly, Unity Hub was able to launch.

Same problem here. Been trying a few days now, installing & uninstalling, still same problem

  1. Uninstall Unity Hub
  2. Download and Install x86 x64 Visual C++ Redistributable for Visual Studio 2015
  3. Reboot your PC
  4. Install Unity Hub

credit goes to RSGDennis

Hell yeah! Worked like a charm! Thx for your help.