Hi. Why is my muse chat not working?

It worked before. But it doesn’t work since yesterday. It keep reports “Oops - unknown error”. I check the developer tools. I saw the response of chat endpoint is {"message":"Internal server error."}.
It does work sometimes. But most of time, it doesn’t.

Hi @Seto1 - this is something we are aware of and actively working to resolve. In the meantime can you please try and log out and log in and see if it helps? Then let us know? Best, Martina

Logged out and logged in again. It still sometimes report “Oops - unknown error” with {"message":"Internal server error."}. But sometimes it works.