I reported a bug to Unity via their built-in Editor feature on February 18th, 2023 (a little over a month ago as of posting this). After reporting the bug, I received an email confirming my report. See the screenshot below showing the confirmation mail from Unity.
Questions
1. How do I get in touch with Unity about bug reports like this one?
The mail states I should reply to the mail if I have any additional information. However, replying to the mail got me no response. By the way Unity, this seems expected given itâs a âno-reply@âŚâ e-mail address. What gives?
2. How do I get access to Unityâs Jira portal to view my report?
The mail states I can click on the link provided in the mail (the blue button) to view my report. However, this takes me to Unityâs Jira portal where it says, âAccess deniedâ. See the second screenshot below.
3. Why doesnât my reported issue show up on Unityâs public issue tracker?
I searched by a keyword in my report title, which can be seen below in the mail. As of now, there are no results for my issue in the public tracker: Search - Unity
I understand it âmightâ be under review. I canât confirm though⌠I also expect a long time till resolution, however, I just want to know where I can view my report. Unity hints that it should be viewable via the mail and a public issue tracker, but my report is not.
You will get a email within a few hours / days, which you already have. You can click âCheck report status.â and log into the service desk. Later after review in a month or two it will be moved from the service desk tracker to the public tracker.
Clicking the âcheck report statusâ button results in âAccess Deniedâ as I mentioned in my original post. This feedback loop provided by Unity is broken and they need to investigate.
I also get âAccess Deniedâ initially, because the reports are hosted by Atlassian (IIRC) who have their own user account system, for which I have a different account to the one I use for Unity, and it automatically logged me in with that other account. I had to manually log out, log in with the account Unity was expecting me to use, and then I could use the link they sent me.
Can you clarify which account Unity was expecting you to use?
My understanding is that unity3d.atlassian.net portal uses its own accounts as well. For example, the e-mail address I have registered with Unity did not have an account associated in unity3d.atlassian.net. So I created an account with my e-mail address, and it never worked to view my bug report.
Iâd love more details on how you associated the right account. Thanks.
The same email address which the email was sent to.
I use Atlassian products with a different email address as well, so I had to log out of the Atlassian account associated with that email address, and then into an Atlassian account associated with the email address I use with Unity, I think.
EDIT: I just found this page. https://id.atlassian.com/manage-profile/email. It says typing a new email there will disconnect it from Google, but I donât know if it will ask you to set a password. Maybe try setting a password on the Security page after.
Google OAuth logins (the âSign in with Googleâ button) that are the same as the email you submitted the bug report with wonât work, because Atlassian/Jira do not have OAuth logins for the Jira bug login page, only on their main page or for other services like Trello, etc.
I have been back and forth with Unity and Atlassian on this. Thereâs a Unity customer support guy who does his job, but can only report it to QA who doesnât see any problem. Itâs like trying to explain to an foreign call centre worker.
Unity fâd up by not fully investigating the bug reporting software they moved to. Itâs busted.[/quote]
https://unity3d.atlassian.net/servicedesk/customer/portals
This website is what I would call the âUnity Bug Reporting Portalâ (because it calls itself like that but only after you are logged in).
This website is the one you come to if you click the blue âCheck report statusâ button in the email you get from âautomation@unity3d.atlassian.netâ after reporting a bug from within the Unity editor.
This website asks you to âEnter your email to log in or sign upâ. I am pretty sure you have to use the very same email adress you used when reporting the bug from within the Unity editor.
After doing so it asks you to âLog in to continueâ by entering a password. There is no hint about signing up.
But there is a âForgot password?â link at the bottom. I clicked that. Then I received an email from âjira@unity3d.atlassian.netâ. This email contained another link which enabled me to reset my password. Which I did. I assume it did not matter that I never had an account before. Or maybe I had a âhiddenâ account which was automatically created because of my bug report. Maybe. Anyway, new password, old/new account, being logged in now.
This website then showed me all my own bug reports and even all bug reports of my work colleagues. I assume I can see them because our Unity accounts are within the same âOrganizationâ within the regular Unity account management.
Ten days after my initial bug report I received more emails from âautomation@unity3d.atlassian.netâ which told me about status updates. My bug report even got an entry in the public âUnity Issue Trackerâ.
This website is the public âUnity Issue Trackerâ.
If you want to add a comment there this website will redirect you to https://id.unity.com/ to log into your regular Unity account.
I created a Bug report for the first time ever last week and I found very weird that I couldnât log in to see it. @PyrateAkananto solution of using the âforgot my passwordâ option worked.
Itâs weird that we have to go to a forum post to understand that the 3 wbsites are entirely different thigns, specially when the âaccount creationâ link provided in the https://unity3d.atlassian.net/ link redirects to https://id.atlassian.com/âŚ
Note. You can reply to the emails with IN-xxxxx in the subject. It should append them. However i spent a few years not getting those emails. Now its suddenly started working after a lot of effort unity support opened a specific ticket with atlassian who for ages claimed my server was refusing it. Oddly i had changed hosts and it not made any difference. Once this ticket opened they said they werent sending any. And someone from unity was called in and then suddenly it started working- it had been not working for years! But allegedly no one changed anything. Mmmm.
But you can just reply to the emails.
