Unity Ads actively monitors every publisher and advertiser to ensure that users are not violating our policies. Our system will ban any users involved in fraudulent behavior.
If your ad delivery is disabled or your organization has been blocked, please fill out this webform as completely as possible in order to appeal your case.
Please go to Help Center.
Then fill out your name and the email you use to log in to the Unity Dashboard.
Choose Product Type: Unity Ads Monetization, Sub-category: Publisher Fraud Appeal, and fill out the rest.
One of our specialists will investigate your case and reply as soon as possible. Before submitting your appeal, please double-check that you didn’t miss any of the required attachments. Also, please make sure you didn’t violate any of the points outlined in our Invalid Activity Policy.
After opening the ticket, please wait for the Fraud team’s response. Checking fraudulent activity usually takes a week or more after the ticket has been opened.
Hello, I’d love some attention on the various issues with this process that we’ve experienced.
First of all, a technical issue on the Unity Support Forums side: We are unable to upload the .APK file. perhaps this is the reason we’ve got no response?
Please look into fixing the Unity Support Forums (is it ZenDesk of some sort…?) because the upload works for small files, but this process demands and entire .APK upload and ours is 100MB and seems to stall at 90% or something…
We tried our best to upload whatever we can… a link to APK download, 10-part .ZIP files (upload for those works, but don’t think anyone’s bothered to look at it)
Secondly, the issue with TestMode=True -vs- TestMode=False is ridiculous, IMHO. If the TestMode being False is considered malicious if there’s no deployed App ID / Advertiser ID in the code…then why the hell does it show ads in the app ?! (In our case, Apple TestFlight users / Google Play Store Alpha Testers)
Third, it’s been 8 months so far and no response. I think AI is filtering out or request or something. I’ve tried everything short of upgrading to Unity PRO to see if that magically makes our support request visible.
TL;DR
can’t follow instructions in this post because the support form is broken
common pitfall in UnityAds SDK
no response in nearly a year from Unity
p.s. why does getting banned from UnityAds SDK lock my entire Unity Cloud Dashboard? This is so overkill, to the point that some of the requested info/ IDs requested by the support form aren’t even visible in my org settings.
My account got closed without any violation i have received an mail from unity in which they said update your app-ads.txt file i opened the mail and their was a “Update Now” when i clicked and login using the button my account were closed then i tried almost dozen of time to ask the reason of suspension they share the template mails and do not taking this action serious as an individual developer its the main thing to have unity monetization account but when i integrated it they closed my account with false action.