How to get a Refund for accidental Muse purchase

I was reviewing my alipay purchases and noticed I was charged for the Muse. I received a month trail and forgot about it until now. How to get a refund for the automatic renewal. I don’t know if you have the records, but I never used Muse

Hey @XRTS , I’m going to try and find the right person to reply to you :slight_smile:

If you have not done so already, please raise a support request with us and we would be glad to look into this further for you.
Thanks! :slight_smile: