How to load assets as packages from Asset Store?

Unity Engine
,
1

Hi! I’m working on a contracted project and need to load resources from the Asset store. The problem is that Package Manager gets mad - shows a red dot and writes “Looks like you’re offline” while correctly fetching information about new assets from the web - meaning it has access to the internet (the firewall is configured to pass Unity and Hub). I have tried the methods described here to fix the problem, but nothing helps. Package manager shows very dangerous to complete the project without delay fine. How do I download resources as packages from the Asset Store to avoid Asset Manager malfunctioning, now and in future?

2

I’m not aware of any method of downloading asset store assets without the Unity editor.

Have you tried installing the package in a new project? If you get it in there, you can just copy it over.

A message like “looks like you’re offline” seems to indicate a firewall/proxy issue. You may need to contact IT to work this out. I’ve had numerous issues like these and it’s usually not as simple as getting Package Manager to display the list of packages. During the process of downloading and installing further Internet services may be contacted.

1 Like
3

[Thx for answer] Still not working. I used old U2018 with inside Asset Store - it works, but fev assets are blocked by usage only on newer version of Unity.

You may need to contact IT

I’m IT.

further Internet services may be contacted.

Unity uses some dangerous servers secretly blocked by Microsoft? :slight_smile:

Its not proffestional to release serious engine with that mallfunction, and block ways to get around this.

Maybe They should unlock newer assets to enable for U2018?
Or release WWW tool to download assets?

4

Hi @Edward666 ,

I recommend you submit a bug report so we can have access to more detailed information like the Editor.log file and can properly follow-up with you. You can also include screenshots of the Package Manager window showing, that would help as well.

5

Nah, I meant “ports” which are often related to services. :wink:
Anyhow, bug report. Or post the editor.log here in case that gives us an idea what might be going wrong.

6


Here is screenshot. Unity my has never seen this asset before. It’s is shown well, but can’t download or refresh (Check for updates)…

.Nah, I meant “ports” which are often related to services.
And the port numbers used by Unity are:?

here is C:\Users\User\AppData\Local\Unity\Editor\Editor.log

  • I’m not sure if it is it.
Checking for leaked weakptr:
  Found no leaked weakptrs.
Memory Statistics:
[ALLOC_TEMP_TLS] TLS Allocator
  StackAllocators :
    [ALLOC_TEMP_CoreBusinessMetricsCache]
      Initial Block Size 64.0 KB
      Current Block Size 64.0 KB
      Peak Allocated Bytes 0 B
      Overflow Count 0
    [ALLOC_TEMP_Profiler.Dispatcher]
      Initial Block Size 64.0 KB
      Current Block Size 64.0 KB
      Peak Allocated Bytes 0 B
      Overflow Count 0
    [ALLOC_TEMP_AssetGarbageCollectorHelper] x 15
      Initial Block Size 64.0 KB
      Current Block Size 64.0 KB
      Peak Allocated Bytes 0 B
      Overflow Count 0
[ALLOC_MEMORYPROFILER]
  Requested Block Size 1.0 MB
  Peak Block count 1
  Peak Allocated memory 4.4 KB
  Peak Large allocation bytes 0 B
##utp:{"type":"MemoryLeaks","version":2,"phase":"Immediate","time":1666022091395,"processId":9296,"allocatedMemory":145125,"memoryLabels":[{"Default":530},{"NewDelete":54324},{"Thread":128},{"Manager":6866},{"GfxDevice":72},{"Serialization":40},{"BaseObject":9656},{"String":4715},{"DynamicArray":432},{"HashMap":3668},{"Utility":1024},{"Curl":48},{"PoolAlloc":10392},{"GI":3672},{"VR":256},{"EditorUtility":800},{"UnityConnect":28456},{"Collab":25},{"ProfilerEditor":20021}]}

<RI> Initialized touch support.

<RI> Initialized touch support.

Asset Pipeline Refresh (id=24accd5d0582d7b40859282ac83e95d6): Total: 0.006 seconds - Initiated by RefreshV2(AllowForceSynchronousImport)
<RI> Initialized touch support.

<RI> Initialized touch support.

Asset Pipeline Refresh (id=e5e7b0833a72c4b4799e22d3138ac283): Total: 0.007 seconds - Initiated by RefreshV2(AllowForceSynchronousImport)
Asset Pipeline Refresh (id=4a397f283fc770144a89161195d54716): Total: 0.006 seconds - Initiated by RefreshV2(AllowForceSynchronousImport)
Asset Pipeline Refresh (id=898359c41584a4343b4a79a8a2d61238): Total: 0.006 seconds - Initiated by RefreshV2(AllowForceSynchronousImport)
<RI> Initialized touch support.
7

And is something known about this malfunction?

8

Hi @Edward666 ,

I reached out to the dev team in charge of the Package Manager window. It’s unclear why there should be a message about you being offline if you have Internet access and can interact with other backend services. The “offline” message is based on an OS check (Win32 SDK) that will itself return whether your network interface has Internet reachability. Either it’s lying/wrong (an unlikely scenario, or this would be more common issue!) or your specific setup is tricking it into thinking you do not have Internet access. It sounds like it is related to your specific firewall and/or proxy configuration, in which case Unity might be allowed to go through with outgoing network requests but the Application.internetReachability call is not able to confirm internet access, so the UI erroneously prevents actions that would in fact work.

I reported the issue to the dev team. I would suggest creating a Bug Report to open a support ticket, then share the issue number here so I can assign it directly to the team. You can attach the screenshot you shared above or link the thread in your issue description.